UX Designer

Ford - Juneau, AK

Full-time - Mid Level

Juneau, AK

Transportation Equipment Manufacturing

About the position

Ford Pro is a new global business within Ford committed to commercial customer productivity. The Ford Pro Digital team is looking for a high-impact and versatile Senior UX Designer to join our team. The candidate must be collaborative by nature—willing to lead, execute, optimize and adjust both work product and processes—based on feedback and input from a number of stakeholders. In this role, you will have the opportunity to create and transform digital experiences for a commercial audience, balancing business needs while always keeping our users and their goals in mind. You will be responsible for supporting the user experience across website strategy inclusive of web-based software, working with several product teams across Ford, and taking a project leadership role working with multiple designers across a breadth of programs. As a Senior UX Designer, you will evangelize UX practices across a portfolio of projects, provide design guidance and support to designers deployed to cross-functional groups, mentor designers to support their growth, and advocate user-centered design perspectives informed by business needs and technical feasibility. You will also ensure consistency in approach and integrity in usability and accessibility across design efforts, engage in project planning and scoping, and balance user needs, business objectives, and technical feasibility to solve problems effectively. Your role will involve concepting, designing, testing, launching, and refining new products and services through systems thinking that solve known and emergent user needs. You will support design efforts for a data-driven, test & learn program while incorporating analytics and work with stakeholders to proactively identify problems and solutions.

Responsibilities

• Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design.
• Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products.
• Mentor designers to support their growth as UX practitioners.
• Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
• Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products.
• Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects.
• Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
• Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
• Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
• Support design efforts for a data-driven, test & learn program, while incorporating analytics.
• Work with stakeholders to proactively identify problems & solutions.
• Support design leadership team on communication and presentation needs.

Requirements

• Bachelor's and/or Master's in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
• Strong knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and/or UX.
• Experience delivering projects from definition through execution and refinement.
• Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers.
• Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
• Proven experience in combining quantitative and qualitative data to inform design decisions.
• Understanding of translation of business metrics to inform goals of user-centric design.
• Flexibility to work on initiatives with unclear and/or changing requirements.
• Strong project management, problem-solving, verbal/written communication, and context switching skills.
• High-level knowledge of design tools such as: Figma, Sketch, and/or other design and prototyping software.

Nice-to-haves

• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Passion for the automotive, transportation, and fleet management industry.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.