UX Designer

Ford - Detroit, MI

Full-time - Senior

Detroit, MI

Transportation Equipment Manufacturing

About the position

We are the movers of the world and the makers of the future. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification. In this position, the Ford Pro Digital team is looking for a high-impact and versatile Senior UX Designer to join our team. The candidate must be collaborative by nature—willing to lead, execute, optimize, and adjust both work product and processes based on feedback and input from a number of stakeholders. You'll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You'll have the opportunity to create and transform digital experiences for a commercial audience being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for supporting the user experience across website strategy inclusive of web-based software. You'll work with several product teams across Ford and will be expected to take a project leadership role working with multiple designers across a breadth of programs. Your role will involve evangelizing UX practices across a portfolio of projects, providing design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products, and mentoring designers to support their growth as UX practitioners. You will advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility, ensuring consistency in approach and integrity in usability and accessibility across design efforts with multiple products.

Responsibilities

• Evangelize UX practices across a portfolio of projects and be a strong voice for Human Centered design.
• Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products.
• Mentor designers to support their growth as UX practitioners.
• Contribute to the inclusive culture of the larger Digital team.
• Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
• Provide consistency in approach and integrity in usability and accessibility across design efforts with multiple products.
• Work cross-functionally with leaders and colleagues to define and execute against strategy and projects.
• Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
• Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high-quality experiences.
• Concept, design, test, launch, and refine new products and services through systems thinking that solve known and emergent user needs.
• Support design efforts for a data-driven, test & learn program, while incorporating analytics.
• Work with stakeholders to proactively identify problems & solutions.
• Support design leadership team on communication and presentation needs.

Requirements

• Bachelor's and/or Master's in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design-related degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
• Strong knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and/or UX.
• Experience delivering projects from definition through execution and refinement.
• Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers.
• Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
• Proven experience in combining quantitative and qualitative data to inform design decisions.
• Understanding of translation of business metrics to inform goals of user-centric design.
• Flexibility to work on initiatives with unclear and/or changing requirements.
• Strong project management, problem-solving, verbal/written communication, and context switching skills.
• High-level knowledge of design tools such as: Figma, Sketch, and/or other design and prototyping software.

Nice-to-haves

• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
• Passion for the automotive, transportation, and fleet management industry.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Prescription drug insurance