Randstad - Chicago, IL
posted 5 months ago
The Senior Designer - UX will play a pivotal role in leading the design and definition as a key contributor to United's Core UX team, specifically within the Travel MBT sector. This position is focused on integrating human-centered practices to enhance and improve the digital customer experience throughout all stages of the travel journey. The Core UX team is responsible for defining United's digital product strategy and providing the necessary leadership to execute that strategy with the collaboration of cross-functional mission-based teams. We are seeking an empathic, passionate, and curious designer who is dedicated to delivering high-quality solutions and thrives in a collaborative environment that fosters innovation. In this role, the designer will be expected to visualize ideas using professional design tools, as well as traditional methods like sticky notes and sketch boards, to facilitate rapid ideation and progression to the next design stage. The designer will initiate and respond to innovative ideas based on thorough research, analysis, and competitive reviews, while also identifying user needs and business requirements. The design approach will be substantiated with analysis and projections for improvements, ensuring that digital customer touchpoints align with United's user experience and brand standards. The designer will develop intuitive, usable, and engaging interactions, driving the design of next-generation navigation schemes, patterns, components, and templates across the company's products. This will ensure a consistent, appealing, and dynamic customer experience. The role also involves creating both low and high-fidelity interactive prototypes through a rapid, iterative, and collaborative process. Collaboration with usability researchers to design test plans and iterate designs based on user testing findings is essential, as is the ability to translate usability research into actionable design improvements. Final design deliverables will include detailed design specifications such as process flows, wireframes, storyboards, high and low-fidelity mockups, red-lines, and prototypes. The designer will present their work to the user experience team, product team, and executives for review and feedback, while also collaborating with cross-functional teams and business partners throughout the design process. Effective communication with multiple stakeholders is crucial to synthesize and review design project progress, incorporating feedback with a user-centered focus. During the implementation phase, the designer will respond to day-to-day inquiries from developers, product managers, and project managers, and work with QA to identify, document, and verify bug fixes. Additionally, the designer will provide guidance and mentorship to junior designers.