UX Product Designer, Senior (NJUS

Netjets - Columbus, OH

Full-time - Mid Level

Columbus, OH

Support Activities for Transportation

About the position

The Senior UX Product Designer at NetJets plays a crucial role in enhancing the digital user experience for various stakeholders, including Owners, Passengers, Crewmembers, Agents, and corporate teams. Reporting to the Director of UX Research + Design, this position requires a visual problem solver who is an attentive listener and a collaborative team player. The designer will be responsible for articulating the NetJets visual design language across digital channels and contributing to the design system. This role emphasizes a user-centered approach, framing problems and solutions from the user's perspective, and can be based out of either Columbus, OH or Chicago, IL. In this position, the designer will collaborate closely with stakeholders from product, marketing, and technology teams to deliver exceptional digital experiences. Responsibilities include creating wireframes, prototypes, and designed components that are accessible and applicable across various digital channels, as well as enhancing existing products. The designer will apply design thinking principles with a mobile-first mindset, advocate for user needs throughout the product design process, and participate in research activities to validate solutions. The role also involves synthesizing user feedback, research, analytics, and business requirements to create seamless user experiences across the digital product portfolio. The Senior UX Product Designer will work alongside the Marketing Brand team to deliver user-centric solutions that align with the brand's identity. Embracing an open culture of optimism, curiosity, and rapid experimentation is essential for success in this role. The ideal candidate will have a strong educational background, relevant experience, and a robust portfolio showcasing their design capabilities across enterprise and consumer applications.

Responsibilities

• Collaborate closely with stakeholders, product, marketing, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teams
• Create wireframes, prototypes, and designed components that are accessible and can be applied across digital channels; creating new products and enhancing older products
• Apply design thinking to solutions with a mobile-first, but not mobile-only mindset
• Contribute to the build-out and evolution of the NetJets design system
• Embrace UI/UX design best practices and methods
• Advocate for and be the voice of the user throughout the product design process from discovery through delivery
• Participate in research activities for discovery and validation of solutions
• Synthesize user feedback, research, analytics, and business requirements into seamless and frictionless user experiences across our digital product portfolios
• Collaborate with Marketing Brand team to deliver user-centric solutions that enable connections in an on-brand way
• Embrace our open culture of optimism, curiosity, and rapid experimentation

Requirements

• Bachelor's degree in visual design, computer science, HCI/Human factors, or similar preferred
• 4-6 years of web design and/or usability experience, with a solid understanding of user interface design, design systems, and brand standards
• Proficiency with modern design and collaboration tools such as Figma, Miro, Adobe CC, and others
• Experience designing for native iOS / Android / responsive web, and familiarity with Apple human interface guidelines and Material design standards
• Excellent communication and organization skills
• Familiarity with capabilities and limitations of web technologies such as HTML, JavaScript, and CSS
• Experience using Figma for file management; creating high-fidelity UI design; creating and managing component libraries, foundational styles, and design tokens; interactive prototype creation and presentation; feedback through commenting
• Experience working with design systems
• Experience designing for web accessibility
• Ability to demonstrate a robust portfolio of products spanning enterprise and consumer applications
• Familiarity with agile/scrum processes and best practices
• Comfortable with ambiguity and iterating solutions from low to high fidelity
• Ability to lead by example, and learn from anyone in the organization

Nice-to-haves

• Demonstrated experience with motion design, micro-interactions, and animations
• Experience with service design / service blueprints / customer journey mapping and flows
• Experience communicating with video for demos and concept storytelling
• Experience participating in design research for discovery and validation