UX Product Designer

About the position

We are looking for an experienced UX Product Designer to join our aviation client’s team. This is a hybrid role based in Dallas, TX. We have a multidisciplinary UX team who drive the user experience for our customer and employee-facing applications. In this position, you’ll work within a cross-functional team where you’ll influence product and design decisions with ownership of projects from inception through development. You’ll get to showcase your experience and knowledge in UX research, design, content and information architecture. This job is a member of the User Experience (UX) and Digital Customer Experience team IT. The UX Product Designer is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with interaction / visual design, information architecture, user research and UX strategy. This is an exciting opportunity for the right individual to work across disciplines to take large, complex applications and transform them into simple, intuitive experiences. This role will wear many UX hats and be responsible for conceptualizing, prototyping, presenting and delivering a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).

Responsibilities

• Work with a cross-functional team using agile methodology to define user stories and UX deliverables
• Influence design and product owner decisions based on UX best practices, design principles and research
• Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
• Collect, analyze, present and action feedback and manage changes to deliverables
• Present work in a clear and compelling manner to stakeholders
• Design the visual style, interface and interaction flow of applications and experiences
• Develop conceptual diagrams, wireframes, visual mockups and prototypes
• Develop and maintain detailed specifications and design patterns
• Gather and translate rules and assets into UX systems, programs and enterprise solutions
• Prepare, manage, update and distribute UX documentation
• Advocate for the user and collaborate with business owners to develop features and flows that align with the user’s needs
• Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes
• Use research techniques to determine ease-of-use and comprehension of designs and ideas
• Design, recruit / schedule and moderate usability studies and user interviews
• Provide timely status reporting on all projects
• Manage all communications necessary to get the project done including negotiating with key stakeholders

Requirements

• Bachelor’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 4+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Strong skills in modern design and prototyping tools (Sketch, Zeplin, Flinto, Adobe CC, Figma)
• Experience working closely with developers from inception through implementation in an agile environment
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
• Experience rapidly iterating designs to conduct user testing and to deliver to development teams
• Experience in responsive, adaptive and accessible designs
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users

Nice-to-haves

• Bachelor’s or master’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 7+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Benefits

• Comprehensive benefits package effective Day 1
• Options include health, vision, & dental insurance
• FSAs
• Discounts on pet insurance
• PTO
• Paid holidays
• Embraces work-life balance
• Promotes a culture of learning and advocacy across the globe
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Remote work options