UX Research Intern

$62,400 - $62,400/Yr

EBSCO Industries - Boston, MA

Part-time - Intern

Remote - Boston, MA

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

EBSCO Information Services (EIS) is seeking a passionate UX research intern to join its User Research team. This remote, U.S.-based internship offers an opportunity to contribute to the design of mixed-method research studies that impact product design and enhance the user experience of EBSCO's database products. The intern will work closely with experienced UX professionals in a fast-paced, agile environment, applying evidence-based insights to real-world products.

Responsibilities

• Assist in the design of mixed-method research studies that impact product design and elevate the user experience of EBSCO products.
• Conduct discovery interviews, concept tests, usability tests, and other forms of contextual inquiry with college students, faculty, librarians, and researchers.
• Analyze research data to identify pain points and opportunities in EBSCO research databases and related products.
• Create user journeys, empathy maps, and other UX artifacts to enrich EBSCO user personas.
• Advocate for user-centered product solutions and provide data-backed recommendations for product decision-making.
• Leverage UX methods and metrics to champion user needs and communicate the business value of user-centered research and design.

Requirements

• Current graduate student in a human-factors program with relevant coursework in UX research and UX methods.
• In-depth knowledge of UX research methods and approaches to contextual inquiry, especially discovery and usability testing.
• Experience designing and conducting UX research, especially among student and academic populations.
• Experience applying UX insights to practical design solutions and product decision-making.

Nice-to-haves

• Experience working with user recruitment platforms (UserTesting, User Zoom, etc.) and knowledge of basic recruitment strategies.
• Strong interest in libraries, promoting information literacy, and improving tools that advance academic research.
• Online portfolio of UX research work, featuring case studies and application of research insights.

Benefits

• Flexible hours (20-30 hours/week) depending on class schedule.
• Competitive pay range of USD $26.00 - USD $30.00 per hour.