UX Research Intern

$62,400 - $62,400/Yr

EBSCO Industries - Boston, MA

posted 5 months ago

Part-time - Intern
Remote - Boston, MA
1,001-5,000 employees
Merchant Wholesalers, Nondurable Goods

About the position

EBSCO Information Services (EIS) is seeking a passionate UX research intern to join its User Research team. This remote, U.S.-based internship offers an opportunity to contribute to the design of mixed-method research studies that impact product design and enhance the user experience of EBSCO's database products. The intern will work closely with experienced UX professionals in a fast-paced, agile environment, applying evidence-based insights to real-world products.

Responsibilities

  • Assist in the design of mixed-method research studies that impact product design and elevate the user experience of EBSCO products.
  • Conduct discovery interviews, concept tests, usability tests, and other forms of contextual inquiry with college students, faculty, librarians, and researchers.
  • Analyze research data to identify pain points and opportunities in EBSCO research databases and related products.
  • Create user journeys, empathy maps, and other UX artifacts to enrich EBSCO user personas.
  • Advocate for user-centered product solutions and provide data-backed recommendations for product decision-making.
  • Leverage UX methods and metrics to champion user needs and communicate the business value of user-centered research and design.

Requirements

  • Current graduate student in a human-factors program with relevant coursework in UX research and UX methods.
  • In-depth knowledge of UX research methods and approaches to contextual inquiry, especially discovery and usability testing.
  • Experience designing and conducting UX research, especially among student and academic populations.
  • Experience applying UX insights to practical design solutions and product decision-making.

Nice-to-haves

  • Experience working with user recruitment platforms (UserTesting, User Zoom, etc.) and knowledge of basic recruitment strategies.
  • Strong interest in libraries, promoting information literacy, and improving tools that advance academic research.
  • Online portfolio of UX research work, featuring case studies and application of research insights.

Benefits

  • Flexible hours (20-30 hours/week) depending on class schedule.
  • Competitive pay range of USD $26.00 - USD $30.00 per hour.
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