UX Researcher, Consumer Platform

$170,000 - $200,000/Yr

Roku - San Jose, CA

Full-time - Mid Level

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

Roku is looking for an experienced UX Researcher to run research initiatives on new and existing features for our consumer products that will enhance simplicity and delight, while balancing against monetization of our product experiences such as through subscriptions revenue. We're looking for someone who can be an independent thinker and influencer of product/design direction, while being a great team player both on the large UX research team and on project teams.

Responsibilities

• Develop, plan, and execute research initiatives that enhance the user experience
• Utilize your research insights to influence simple, effective, and delightful experiences with Roku products
• Collect and analyze user behavior through both generative and evaluative methodologies, including in-person and remote usability tests, interviews, surveys, diary studies, and more
• Effectively present research insights to diverse stakeholder audiences through written reports and presentations
• Work closely with Product Managers to identify the problems and business goals that your research will address
• Bring user research insights to a group of talented UX Designers as they innovate and design new features and products
• Collaborate with fellow world-class user researchers

Requirements

• 3+ years' experience as a UX Researcher, or very strong and hands-on experience in internship/academic positions
• Proven skill with a broad methodological toolkit, ideally including interviews, usability testing, field studies, diary studies, surveys, and quantitative analysis
• Confidence in selecting the most appropriate methods for a given problem or question
• Experience collaborating with teams of designers, researchers, product managers, and engineers throughout the product development process
• Excellent communication, facilitation, presentation, interpersonal, and analytical skills
• Ability to balance user needs with business needs such as product monetization
• Strong project management skills with the ability to define, plan, and lead projects forward
• Confidence with a range of research methods experience (not just focused on one type such as usability testing)
• Comfortable with accepting guidance from UXR managers, senior-level researchers, and key stakeholders in order for you to own research projects effectively and autonomously
• A passion for researching people

Nice-to-haves

• Experience in the subscription business or related fields
• Familiarity with the Roku Developer platform

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off