UX Researcher II (Design Research), GREF

$117,100 - $193,600/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The UX Researcher II position at Amazon's Global Real Estate and Facilities (GREF) organization focuses on conducting user research to enhance workplace experiences for Amazonians globally. This role involves leading both generative and evaluative research efforts, utilizing a variety of research methods to inform design decisions and improve employee experiences. The ideal candidate will be customer-obsessed, self-driven, and capable of translating complex challenges into actionable insights, contributing to the overall mission of creating inspiring workplace environments.

Responsibilities

• Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights.
• Synthesize research insights and distill them into compelling narratives that frame problems and illuminate customer needs.
• Guide a team of cross-functional partners on the execution of research studies and the delivery of results.
• Advocate for innovative ideas that will delight customers, building cross-functional alignment and driving decision-making.
• Present research findings and recommendations to stakeholders across varied levels.

Requirements

• 4+ years conducting user research across various development life cycle stages, with at least 2 years of hands-on qualitative research and moderating experience.
• Bachelor's degree in Business, Psychology, Anthropology, Behavioral Economics, Data Science, or 3+ years of field research experience.
• Experience in a range of research methods, including in-context research and user testing interviews.
• A portfolio that illustrates how research informed decision-making and showcases deliverables.

Nice-to-haves

• Direct experience using digital research platforms such as Dscout and Qualtrics.
• Experience in employee-based research.
• Research agency experience.

Benefits

• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments as part of total compensation package.