UX Researcher II

About the position

Warner Bros. Discovery is seeking a UX Researcher II to join the Direct-to-Consumer Product UX Research Team. This role is pivotal in enhancing the Max video streaming experience through comprehensive customer insights derived from both early-stage generative research and later-stage evaluative research. The UX Researcher will be responsible for conducting research that yields actionable insights, which will accelerate learning and inform critical product design decisions aimed at creating a world-class video streaming experience. Collaboration is essential in this position, as the researcher will work closely with Research colleagues, Product Managers, and Designers to identify key customer problems and drive research initiatives that address these issues. The ideal candidate will not only possess strong research skills but will also apply strategic and critical thinking to enhance business value and delight subscribers. This high-impact position requires exceptional communication and stakeholder collaboration skills to ensure success.

Responsibilities

• Provide UX research insights to equip product and design teams with strategic and tactical data used for product decisions such as feature prioritization and innovation.
• Stay abreast of stakeholder OKRs and priorities to proactively identify top research needs and propose research to progress team efforts and reach goals.
• Plan and conduct global research studies with oversight from senior researchers, including attending stakeholder meetings, identifying research needs, setting objectives and metrics, recommending methods, coordinating prototype delivery with design, developing a recruiting plan, drafting a study session guide, study moderation, and survey programming where applicable.
• Work with Manager and senior researchers to distill and translate data into actionable insights that are clear and simple to all levels in the organization.
• Present insights and hold workshops with stakeholder teams to apply the insights to product decisions and design solutions.
• Hold a team retrospective and track the impact of research to continuously improve value to the business.
• Manage user research studies, including team communication, vendor coordination, software tool logistics, timelines, deliverable schedules, recruitment coordination, and lab facility needs.
• Maximize insights by mining and synthesizing data across the research team, behavioral analytics, and data science to pinpoint what's working and what we have yet to learn.
• Advocate for the needs of the customer, consulting on best practices and UX standards.
• Grow the UXR team's global expertise and value to the business; explore new ways to discover user insights, experiment with the latest research methods, and stay abreast of customer trends, industry competitive offerings, and emerging tech to identify and develop novel solutions.

Requirements

• At least 3+ years of progressively complex practical work experience in a UX Researcher role on a global product development team or consulting group.
• Graduate degree in Engineering Human Factors, Engineering Psychology, Human-Computer Interaction, or similar, with formal training in usability testing.
• Experience conducting research for global products with stakeholders and audiences outside the U.S.
• Proven track record of designing and executing research studies and experiments which generate clear actionable outcomes and positive impact for customers and the business.
• Strong command of mixed-methods research and experiments with the ability to discern and recommend the right method(s) for a project.
• Experience with qualitative methods including diary studies, cognitive walkthroughs, moderating IDIs, contextual inquiry, focus groups, and lab-based usability tests.
• Ability to adapt qualitative methods to remote-only testing.
• Experience with quantitative methods including customer surveys and statistical analysis such as Kano, Max Diff, and data analytics with the ability to blend work with data scientists to create and test hypotheses.
• Proficiency with research software for project planning, remote/online research studies, statistical analysis, and AI to aid data analysis.
• Strong communication and presentation skills in all categories; verbal, visual, and written.
• Driven, self-starter, and quick learner who can execute research end-to-end with minimal oversight.
• Strong listening, analytical, and organizational skills with the ability to communicate and present ideas clearly.
• Commitment to fostering an inclusive team culture, built on empathy, and radical candor.

Nice-to-haves

• Technical background with relevant work experience in ecommerce, video streaming, social media, and interactive entertainment.
• Subject matter expertise with Connected TV devices and/or game consoles, e.g., AppleTV, Roku, FireTV, Xbox, PlayStation, etc.
• Experience testing streaming media platforms, multi-modal devices, and immersive displays.
• Experience leveraging machine learning or AI-driven tools to solve complex problems is a plus.
• Interest in driving innovation in this rapidly changing space.
• Experience planning and conducting global product UX user research.

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Sick time
• Vacation