UX Researcher (Store Experience)

$99,923 - $111,030/Yr

Aquent - Seattle, WA

Full-time - Mid Level

Seattle, WA

Administrative and Support Services

About the position

The UX Researcher II position within the Store Experiences Team focuses on conducting user research to enhance the Store's product strategy and design. The role emphasizes understanding user engagement through various research methodologies and delivering actionable insights to stakeholders in an agile environment.

Responsibilities

• Work in an agile environment with cross-discipline stakeholders to understand and prioritize research requests.
• Pull from a broad portfolio of research techniques from generative to evaluative to inform product and design decisions throughout the product cycle.
• Deliver timely and actionable research findings to key stakeholders and communicate those findings in clear and compelling ways.
• Collaborate with cross-functional teams to ensure that the research insights are incorporated into the product.
• Evangelize the customer to design and engineering teams.

Requirements

• Bachelor's degree in human-computer interaction, experimental/social/cognitive psychology, behavioral science, human factors or a related field is preferred.
• Minimum 3+ years of industry experience in conducting qualitative research for consumer products.
• Verbal and written communication skills, interpersonal skills, and customer empathy.
• Strong ability to work independently.
• Excellent project management skills.
• Experience with a broad range of research methodologies such as interviews, evaluative usability studies, surveys, scorecards, A/B testing, and competitive analysis.
• Proficiency in both qualitative and quantitative research methodologies is essential, with the ability to synthesize and analyze data from a variety of sources to inform decision-making.
• Experience with user research tools such as UserTesting, dscout, and Qualtrics.
• Proven experience designing and conducting research end-to-end for applied technology products.
• Proven capacity to turn research findings into actionable recommendations for engineering and business stakeholders.
• Experience in the e-commerce space, including online shopping and payment methods, is a plus.

Nice-to-haves

• Experience in the e-commerce space, including online shopping and payment methods.

Benefits

• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with a match
• Free online training through Aquent Gymnasium