UX Researcher - USDS

$102,400 - $167,111/Yr

Tiktok - Mountain View, CA

Full-time

Hybrid - Mountain View, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

TikTok is the leading destination for short-form mobile video, and our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., created to enhance focus and governance on our data protection policies and content assurance protocols to ensure the safety of U.S. users. Our commitment is to provide oversight and protection of the TikTok platform and U.S. user data, allowing millions of Americans to continue using TikTok for learning, earning, creative expression, and entertainment. The teams within USDS, including Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and Corporate Functions, work diligently to uphold this commitment every day. The e-commerce industry has experienced significant growth and competition among leading Internet companies, and TikTok is poised to deliver an innovative e-commerce experience to our users. We are seeking passionate and talented individuals to join our product and operations team to build a secure and intuitive e-commerce ecosystem. Our organization follows a hybrid work schedule, requiring employees to work in the office three days a week, with flexibility based on departmental needs. We regularly review this model, and specific requirements may change as necessary. In this role, you will serve as a key research partner for the global e-commerce team, collaborating with stakeholders to define the research agenda and ensure alignment with our vision and customer needs in the evolving U.S. online shopping landscape. You will manage end-to-end research activities, synthesize findings into actionable insights, and foster a collaborative team culture that prioritizes individual growth and learning. Staying updated on industry trends and methodologies will be essential to continually advance our research processes.

Responsibilities

• Serve as a key US research partner for the global e-commerce team.
• Partner with global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape.
• Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market.
• Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings.
• Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance.
• Foster a collaborative team culture characterized by open communication and learning.
• Lead research teams to complete projects while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise.
• Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.

Requirements

• Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Human Computer Interaction, or other related fields.
• Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc.
• Self-driven, able to work with cross-functional teams.
• Strong written and oral communication skills to influence product partners and major decisions.

Nice-to-haves

• Masters or PhD degree
• 3+ years experience in user experience research, design research, or product research in the technology industry, preferably in consumer tech or content.
• Experience with research on e-commerce or marketplace.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) options like Health Care, Limited Purpose and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through our EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.