About the position
As part of the Global Product Design Organization, the UX Researcher plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers and product stakeholders to understand business and research goals, conduct high-quality research, and present findings. We strive to learn and understand our users' needs and behaviors to help create useful, usable, and engaging products and features. This position is open to remote work for local candidates only, with the requirement to come into the office on an as-needed basis for meetings. The UX Researcher will be responsible for understanding and translating business requirements into actionable research. This includes creating user research test plans and protocols, collecting and analyzing user needs and behaviors through various methods such as user interviews, surveys, field visits, usability testing, and remote testing. The researcher will share findings and recommendations with diverse audiences through written reports and oral presentations, and will create personas, user journeys, and flows to better understand end users and communicate that understanding to product teams. Collaboration with designers and product managers is essential to prioritize research findings in a fast-paced environment, while keeping abreast of industry trends and best practices to promote research within the team.
Responsibilities
- Understand and translate business requirements into research.
- Create user research test plans and protocols.
- Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, field visits, usability testing, remote testing).
- Share research findings and recommendations to diverse audiences through written reports and oral presentations.
- Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams.
- Work with designers and product managers to prioritize research findings in a fast-paced environment.
- Keep abreast of industry and user experience trends, and best practices and promote research within the team.
Requirements
- Bachelor's degree in Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Anthropology, or related field or practical experience.
- Typically Minimum 0-2+ Years Relevant Experience.
- Experience with research design utilizing various methods, such as foundational research, user testing, contextual inquiries, journey maps, surveys, and other usability studies.
- Experience with remote research tools (i.e. Optimal Workshop, UserZoomGo).
- Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects.
Nice-to-haves
- Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field.
- Typically Minimum 2-4 Years Relevant Experience.
- Researching and designing user experience solutions independently within the Financial Industry.
- CXA.
- UX and Design Thinking certifications - NNgroup or HFI.
