UX Tool Coordinator

Advantage Technical - Austin, TX

Full-time - Entry Level

Remote - Austin, TX

1,001-5,000 employees

Administrative and Support Services

About the position

The UX Tool Coordinator will support the Global UX Operations group by managing the administration and licensing of UX tools, providing real-time support for UX professionals, and conducting monthly audits of tool usage. This role requires strong analytical skills and the ability to build relationships across various business units to enhance the user experience.

Responsibilities

• Facilitate the administration of all UX tools.
• Prepare quarterly tool and vendor usage reports for UX leadership and business partners.
• Mitigate technical issues by collaborating with vendor support teams or escalating to IT.
• Work across multiple business units to build relationships and coordinate funding for tools.
• Participate in meetings with tool and vendor account managers to provide feedback and organize training.
• Identify best practices and maintain documentation, templates, and resources for UX teams.
• Build relationships across Indeed UX to understand the ecosystem and collaborate with stakeholders.

Requirements

• Administration of all UX tools
• 2 years' experience leading large and complex cross-functional programs/projects
• 2 years of experience managing design and research tools
• Data Analysis
• Strong analytical skills
• Excellent interpersonal effectiveness and communication skills (written and oral)
• Strong attention to detail and organizational skills