Capital One - McLean, VA
posted 3 months ago
We are currently seeking a UX/UI designer who has a passion for solving tough challenges to join us. You'll be joining the Associate Experiences team—an nimble team that works to support thousands of associates through both internal and external tools. We are passionate about human centered design methods that advocate for user needs and bring effective, scalable solutions to our partners. If you're an innovator who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. In this role, you will be responsible for collaborating with technology, product, and business teams to uncover customer and business needs, translating them into engaging, simple, and intuitive design solutions. You will advocate for the customer through human centered design methods, including discovery, research, ideation, whiteboard sessions, and user testing. You will also support design-led workshops to engage and build alignment across different partners and teams, proactively offering recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis. Additionally, you will participate in hiring by reviewing resumes, conducting interviews, and attending consensus. You will support early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities. You will demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams. Your responsibilities will include creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes. You will design within existing standards and contribute to our internal design system, best practices, and guidelines, while supporting effective storytelling and presentation of visual concepts to various stakeholders.