About the position
Are you looking for an opportunity to design and work with some of the most impactful and dynamic technology in the call center space? Does the idea of getting to lead the charge in creating and improving top of class cloud platforms sound like the next great step in your career? If you answered yes to either of those questions, there's good news for you. Acqueon is what you are looking for! Here at Acqueon we are continuously innovating the way business is done in call centers. From our rich data platform to our intelligent workflows, Acqueon's conversational engagement lets customer-centric brands orchestrate campaigns and proactively engage with consumers to maximize the potential of every customer conversation. Using voice, messaging, and email channels, Acqueon is trusted by over 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. Regardless of the amazing suite of platforms under our umbrella, Acqueon understands there will always be a need for intelligent and innovative people who will help shape the future of our technology. This need is why are looking for a UX Designer to be apart of the next phase of industry-changing development. If you or someone you know are looking to be apart of a growing and innovative organization this is the opportunity for you.
Responsibilities
- Understand the needs of our users and create designs that empower users
- Illustrate design ideas using storyboards, process flows, and wireframes
- Design new and creative approaches for interaction design, data visualization, information design, and interactive elements to facilitate user understanding while being aesthetically appealing
- Create user personas
- Ensure product designs are on-brand and aligned with product goals, established design strategies, and modern design trends
- Present your designs to multiple stakeholders and work closely with Product and Engineering to bring designs to life
- Identify and troubleshoot UX problems
- Conduct layout adjustments based on user feedback
Requirements
- 10+ years of proven work experience as a UI/UX Designer
- 5+ years of SaaS experience, specifically on customer-facing product experiences
- Knowledge of wireframe tools (e.g., Figma, AdobeXD)
- Portfolio of design projects done in Enterprise application UI/UX design
- A track record of producing or helping others produce highly usable and visually appealing product experiences
- Experience working with a shared design system serving multiple teams and products
- Minimalistic design approaches
- Experience with (outbound) contact center SaaS platforms
- Strong design process with agile and product management processes
- Clear, concise verbal and written communication skills
- Experience working in a fast-paced and collaborative environment
- Ability to work onsite or hybrid if located in the Dallas area
- Openness to travel to Dallas on occasion if remote
