UX / UI Manager

TEKsystems - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

TEKsystems is seeking a dynamic and driven UX/UI Manager to join our Studio Team. This role is pivotal in architecting and establishing a variety of UX/UI engagements, ranging from dedicated teams to multi-disciplinary groups and mixed models. The UX/UI Manager will collaborate closely with Studio Operations and Service Delivery Management to enable teams to partner with clients on long-term engagements that focus on backlog management, digital transformation, and platform overhauls. This position is fully remote, allowing for flexibility while maintaining a strong connection with the team and clients. As a UX/UI Manager, you will report directly to the Managing Director of Studios. Your responsibilities will include partnering with agency leadership to innovate and evolve current capabilities, as well as managing a UX/UI studio team that is currently serving multiple clients on various design projects. The ideal candidate will possess both agency and studio experience, having spent time in their career as a UX, UI, or UX/UI designer and researcher. A minimum of seven years of experience leading teams is preferred, along with a keen interest in staying updated with the latest industry trends. A strong proven history of pitching, architecting solutions, building teams, and managing workflows is essential for success in this role. Experience with Design Systems will be a significant advantage. In this role, you will provide leadership and strategic vision to enhance the Studio Team's capabilities in supporting business demands and growth. You will be responsible for mentoring and managing the UX/UI studio team across various dimensions, including craft, processes, problem-solving, effective communication, and leadership. You will also work collaboratively with the team and across disciplines to define Studio goals and standards, articulating these on a company-wide level. Your ability to facilitate a culture of learning and feedback will be crucial in balancing the needs of your team, the business, and clients. Additionally, you will manage and evolve the design process and staffing for projects and new business, ensuring that feedback, formal user testing, and data-driven metrics are integrated into the workflow.

Responsibilities

• Provide leadership and strategic vision to determine how the Studio Team will increase its capabilities to support business demands and growth.
• Solution complex projects and programs to drive client initiatives and goals.
• Mentor and manage the UX/UI studio team across multiple dimensions: craft, processes, problem solving, effective communication, and leadership.
• Work with the team and across disciplines to clearly define Studio goals and standards and be able to articulate these on a company-wide level.
• Facilitate a culture of learning and feedback, balancing the needs of your team, business, and client.
• Manage and evolve the design process and staffing for projects and new business.
• Work with our internal and partner teams to drive the inclusion of feedback, formal user testing, and data-driven metrics and analysis.
• Partner with clients to develop long-term relationships, scope new initiatives, grow business, and scale programs.
• Partner with other studio and program leaders to shape and deliver work through distributed teams, including agile workflows.
• Manage multiple projects and programs concurrently, including managing through leads and other managers, utilizing different management methods for varied clients, solutions, and scopes of work.
• Develop and maintain strong relationships with recruiting and agency leaders, driving collaboration and cross-functionally to achieve operational and growth goals.
• Represent the agency online and at recruiting and industry events.
• Participate as a member of the company's business development team, helping formulate strategy, evaluate opportunities, and develop and present pitches.

Requirements

• Bachelor's or advanced degree in Graphic Design or digital-related field
• 7 or more years leading studio or UX/UI teams
• Proven hands-on ability in UX/UI design and problem solving
• In-depth knowledge of UX/UI methodologies, including research, user-testing, planning, strategy, and design
• Demonstrated design leadership on projects that met financial and strategic business objectives
• Strong proven history pitching, architecting solutions/approaches, building teams, and managing workflows, for on-, near- and off-shore teams
• A customer-focused thinker who can pro-actively communicate and lead in creative, business, and technical discussions
• Self-driven and highly analytical with strong work ethic, initiative, prioritization, and attention to detail
• Strong verbal, written communication, and negotiation skills
• Thrives in a highly iterative and collaborative environment
• Committed to supporting a diverse and inclusive environment
• Experience with Mobile UI design for iOS, Android, Windows platforms
• Experience with Agile, including partnership with BAs, Scrum Masters, definition of ways of working, Sprint and Program Increment coordination
• Mastery of Figma, Adobe Creative Suite (XD, Photoshop, Illustrator), Sketch, UXPin, InVisionApp, Axure or other UI prototyping software
• Ability to prototype with various levels of fidelity (pixel-perfect, whiteboard, paper, interactive prototypes)
• Solid understanding of graphic design principles (typography, layout, grid systems, visual hierarchy, color, composition)
• Experience/Good knowledge with user testing techniques, accessibility standards, usability evaluations, user analytics, or SEO
• Experience with responsive web design, e-commerce, e-learning, or rich Internet applications

Nice-to-haves

• Experience with Design Systems
• Strong experience in pitching and architecting solutions
• Experience with responsive web design
• Knowledge of user testing techniques and accessibility standards

Benefits

• Flexible working hours
• Remote work options
• Professional development opportunities
• Health insurance coverage
• Diversity and inclusion initiatives