US Tech Solutions - San Francisco, CA

posted about 2 months ago

Full-time
San Francisco, CA
Administrative and Support Services

About the position

As a UX Writer/Content Strategist at US Tech Solutions, you will play a crucial role in shaping the narrative and user experience for our clients. This position is integral to our cross-functional team, where you will collaborate with various stakeholders to create new content and maintain existing materials. Your work will not only involve writing but also ensuring that the content aligns with user experience standards and guidelines. You will have the opportunity to engage in cross-organizational collaboration, which will enhance your learning and impact the future direction of our projects. In this role, you will manage and prioritize multiple projects, ensuring that you meet aggressive deadlines while maintaining high-quality standards. You will be responsible for writing clear and concise user interface (UI) content that enhances the user experience. Collaboration is key, as you will work closely with design, research, product, and engineering teams to define and align on project requirements. Your proactive approach will involve soliciting feedback and implementing changes in a timely manner to ensure a consistent experience across all client and partner onramps. Additionally, you will create accessibility (A11y) and localization documentation for your assigned projects, providing essential support to the UX writing team as needed. This position offers a unique opportunity to contribute to a dynamic team and make a significant impact on the user experience of our clients' products.

Responsibilities

  • Manage and prioritize multiple projects and stakeholders across the client to meet aggressive deadlines.
  • Write clear and concise UI for the client.
  • Collaborate with cross-functional teams (e.g., design, research, product and engineering) to define and align on requirements.
  • Proactively solicit feedback and ensure changes are implemented in a timely manner.
  • Ensure consistent experience across the client and partner onramps, uphold UXW standards and guidelines.
  • Create A11y and localization documentation for assigned projects.
  • Provide copywriting/editing support to UXW, as needed.

Requirements

  • 4+ years of experience as a UX writer, tech writer, content strategist or similar.
  • Portfolio of UX-focused writing samples and style guidelines.
  • Experience working in hardware, software, digital agency, customer support documentation, or related field.
  • Familiarity with web and mobile UI design principles and practices.
  • Basic knowledge of a design tool like Figma or Sketch would be a plus.
  • Experience with localization practices and accessibility is a plus.

Nice-to-haves

  • Basic knowledge of a design tool like Figma or Sketch would be a plus.
  • Experience with localization practices and accessibility is a plus.
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