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VaaS Engineer
General Dynamics - Germantown, MD
posted 2 months ago
About the position
The VaaS Engineer position at GDIT involves designing, implementing, and maintaining unified communication systems that integrate voice, video, and messaging services. The role focuses on optimizing the Voice as a Service (VaaS) network infrastructure to ensure a seamless user experience while monitoring system performance. The engineer will collaborate with IT professionals to enhance the communication infrastructure and troubleshoot technical issues, making it ideal for someone passionate about solving complex problems in the Information Technology sector.
Responsibilities
- Design and implement unified communication and Voice as a Service systems that integrate messaging, voice, video, and collaboration tools.
- Configure, implement, and troubleshoot unified communication infrastructure, including servers, gateways, routers, and switches.
- Ensure unified communication systems meet performance, availability, and security requirements through monitoring and testing.
- Collaborate with IT professionals to deliver integrated solutions and enhance end-user experience.
- Develop and document standard operating procedures, installation guides, and training materials.
- Stay updated with industry trends and best practices related to unified communication, VoIP, and related technologies.
- Assist in the development and deployment of VaaS solutions.
- Create technical documentation for infrastructure solutions.
- Identify network system issues and provide solutions.
- Perform complex problem isolation within the Telecommunications Infrastructure.
Requirements
- 7+ years of related experience in network engineering and unified communications.
- Proficiency in network troubleshooting, VoIP, and security protocols.
- Ability to obtain and maintain a U.S. Department of Energy Q level security clearance.
- Experience with voice and data cabling circuits/standards such as analog, digital, POTS, PRI, BRI, CAT-3, CAT-5, CAT-6, and Fiber Optics.
Nice-to-haves
- Bachelor's Degree in a related technical discipline or equivalent experience.
- Strong customer service experience.
- Experience with data and voice networking.
- Experience with various models of Cisco Voice over IP phones.
- Experience supporting a U.S. Government customer.
- Certifications such as CCNA, CCNP, USCIS, CCIE.
- Experience working in Agile development environments.
- Experience deploying to cloud environments.
Benefits
- Medical plan options with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Flexible work weeks
- Paid time off including vacation, sick, personal time, and holidays
- Paid parental leave
- Short and long-term disability benefits
- Life and accidental death insurance
- Critical illness insurance
- Business travel and accident insurance
