VaaS Engineer

$119,000 - $161,000/Yr

GD Information Technology, Inc. - Germantown, MD

Full-time - Mid Level

Remote - Germantown, MD

10,001+ employees

About the position

The Unified Communications Engineer is responsible for designing, implementing, and maintaining communication systems that integrate voice, video, and messaging services. This role involves optimizing the VaaS network infrastructure, ensuring a seamless user experience, and monitoring system performance. The engineer will collaborate with IT professionals to enhance the company's communication infrastructure and troubleshoot technical issues.

Responsibilities

• Design and implement unified communication and Voice as a Service systems that integrate messaging, voice, video, and collaboration tools.
• Configure, implement, and troubleshoot unified communication infrastructure, including servers, gateways, routers, switches, and related devices.
• Ensure unified communication systems meet performance, availability, and security requirements through monitoring, testing, and tuning.
• Work closely with other IT professionals to deliver integrated solutions and enhance end-user experience.
• Develop and document standard operating procedures, installation guides, user manuals, and training materials.
• Stay up to date with the latest industry trends, technologies, and best practices related to unified communication and VoIP.
• Assist in the development and deployment of VaaS solutions.
• Create technical documentation for infrastructure solutions.
• Identify network system issues, troubleshoot, and provide solutions.
• Perform complex problem isolation within the Telecommunications Infrastructure and Networks.

Requirements

• 7+ years of related experience in network engineering and unified communications.
• 4+ years of related telecommunications experience.
• 2+ years working knowledge of VOIP networks.
• 2+ years of experience with voice and data cabling circuits/standards such as analog, digital, POTS, PRI, BRI, CAT-3, CAT-5, CAT-6, and Fiber Optics.
• Ability to communicate effectively and work independently with minimal supervision.
• Ability to work effectively as a team member in a high-demand, fast-paced environment.

Nice-to-haves

• Bachelor's Degree in a related technical discipline or equivalent experience.
• Strong customer service experience.
• Experience with data and voice networking.
• Experience with various models of Cisco Voice over IP phones.
• Experience supporting a U.S. Government customer.
• CCNA, CCNP, USCIS, CCIE certification.
• Experience working in Agile development environments.
• Experience deploying to cloud environments.

Benefits

• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Flexible work weeks and various paid time off plans including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.