Vacation Rental Client Relations Manager

$80,000 - $80,000/Yr

iTrip Aspen Snowmass - Aspen, CO

Full-time - Mid Level

Aspen, CO

About the position

The Vacation Rental Client Relations Manager is a Level 3 position at iTrip Aspen Snowmass, responsible for managing homeowner relations and overseeing guest services and reservations. This role requires a blend of administrative and hands-on work, focusing on delivering exceptional customer service and ensuring a 5-star experience for both property owners and rental guests. The position involves supervising direct reports, participating in leadership meetings, and managing day-to-day operations, with a commitment to the company's core values.

Responsibilities

• Manage all homeowner needs
• Oversee guest services and homeowners strategy, process, and procedures
• Oversee on-call services
• Assist with managing guest impactful maintenance issues
• Manage Shadowbrook Condominiums front desk staffing and services
• Balance and close bookings, including posting payments and refunding security deposits
• Ensure listing accuracy on various platforms
• Work with the revenue manager to track budget rates and occupancy
• Create, schedule, and manage daily/weekly work orders for housekeeping and maintenance
• Submit and supervise completion of work orders
• Conduct unit inspections and seasonal inspections
• Assist with property upgrades and condition assessments
• Train team members on inspections and guest service requirements
• Implement preventative maintenance practices
• Enhance and refine current systems and procedures
• Create standard operating procedures (SOPs) as needed
• Facilitate weekly Operations Meetings and participate in scheduled meetings
• Demonstrate company's core values and document examples for self and direct reports
• Engage with the Entrepreneurial Operating System (EOS)

Requirements

• Minimum 3 years property management and hospitality experience
• 1-2 years experience in a supervisory role preferred
• Experience in the vacation rental industry is a plus
• Excellent organizational, communication, and interpersonal skills
• High level of attention to detail and ability to multitask
• Self-starter and team player
• Solution-oriented with strong problem-solving abilities
• Possess or acquire computer skills needed for job-specific competencies

Nice-to-haves

• Experience in the vacation rental industry
• Supervisory experience
• Familiarity with software such as iTrip Admin Hub, Nine.io, Slack, Avochato, Google Suite, Dropbox

Benefits

• $80,000 annual salary plus bonus opportunity
• Generous paid time off and holidays
• Medical, Dental, Vision Insurance
• Health Savings Account and Flexible Spending Accounts
• Life, Short and Long-Term Disability, Accident, Critical Illness, Hospital Indemnity, LegalShield
• 401k with company match
• Aspen Snowmass Premium Ski Pass and other company perks and discounts
• Monthly gas and phone allowance