Marriott International - New York, NY

posted 5 months ago

Full-time - Entry Level
New York, NY
Accommodation

About the position

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. The position of Vacation Sales Coordinator in New York City involves engaging with hotel guests at lobby desk locations and providing elevated customer service. This role is crucial in promoting the Marriott Vacation Club Destinations® Program, where you will work directly with guests at Marriott® hotel properties. The ideal candidate will have a strong sales background and a passion for customer service, as the role requires scheduling sales presentations and managing customer expectations effectively. In this position, you will be responsible for ensuring that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services. You will also be tasked with providing the highest level of service to exceed budgeted sales presentations and volume production goals. The role offers uncapped earning potential through wages, monthly incentives, annual bonuses, and contests, making it an exciting opportunity for financially motivated individuals. The work environment is positive, with growth and development opportunities available for those who excel in their roles.

Responsibilities

  • Engage with hotel guests at lobby desk locations and provide elevated customer service.
  • Schedule sales presentations and manage customer expectations.
  • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
  • Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.

Requirements

  • Must have worked in the timeshare industry for at least one year.
  • Bold persuasion skills.
  • Computer skills.
  • Ability to stand, sit, and walk for extended periods of time.
  • Flexible schedule including weekends and holidays.
  • Excellent phone communication skills and/or interpersonal skills interacting with guests.
  • Service focused.
  • Detail oriented with process and follow-up.
  • Financially motivated.
  • Concierge and/or sales experience preferred.

Benefits

  • Hotel and resort discounts
  • Immediate 401(k) company match up to 6%
  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
  • Positive work environment
  • Growth and development opportunities
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