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SAN MANUEL INDIAN BINGO & CASINO - Highland, CA
posted 8 days ago
About the position
The Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests' arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations - requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.
Responsibilities
- Provide professional and courteous service to each guest while maintaining a sense of urgency.
- Exceed guest expectations through positive interactive skills and greet all arriving guests in a timely, professional, friendly, and efficient manner.
- Handle special requests and assist guests with inquiries related to resort and casino services, hours of operations, and in-house events.
- Park and retrieve guest vehicles safely and efficiently while adhering to established safety protocols and state laws.
- Secure all guest keys and vehicles according to department policy.
- Follow up with guests to ensure their requests or concerns have been resolved to their satisfaction and document/report any vehicle incidents.
Requirements
- High School Diploma or GED required.
- Minimum three (3) years of driving experience required.
- Ability to operate both a manual and an automatic transmission is required.
Nice-to-haves
- Valid California Commercial Driver's License, Commercial Class C or higher, with a passenger endorsement preferred.
Benefits
- Reasonable accommodations in compliance with applicable law.
- Opportunities for growth and well-being as part of a large employer in the Inland Empire.
