Valet Supervisor

About the position

The Valet Supervisor is responsible for leading and motivating staff to ensure a high level of customer service in a fast-paced environment. This role involves training, scheduling, and evaluating team members, as well as handling customer inquiries and complaints. The supervisor will also assist in maintaining equipment and supplies, reconciling daily reports, and ensuring the cleanliness and safety of the facilities.

Responsibilities

• Help motivate and lead staff in promoting teamwork and a customer service environment.
• Respond to customer inquiries and complaints and assist with completing accident/incident reports.
• Assist with training, scheduling, and evaluation of staff.
• Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
• Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
• Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
• Perform valet, attendant, or cashier duties as needed.

Requirements

• At least 18 years old.
• Valid driver's license with at least 2 years of driving experience.
• At least one year of related parking and/or customer service experience.
• Energetic, outgoing, and able to stand, run, and carry items up to 50lbs if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach.

Nice-to-haves

• Valet parking experience: 1 year+
• Customer service experience: 1 year+

Benefits

• Free Parking
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP) for FT Employees
• Paid vacation and an extra day-off on your birthday for FT Employees
• Benefits Package including medical, dental, vision, and 8 supplemental insurances including pet insurance