Valet Supervisor

The Charleston Place - Charleston, SC

Full-time - Entry Level

Charleston, SC

About the position

We believe that hospitality is a transformative art - that this 'place' can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Responsibilities

• Ensures the valet ramp is always properly covered by a team member and never left unattended.
• Works at the busiest time including evenings, weekends, holidays while properly leading the team.
• Tracks hotel validations for reimbursement and integrity purposes.
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover.
• Understands the contractual agreement and recognizes ways to maximize additional revenue opportunities.
• Delegates by allocating decision making and other responsibilities appropriately and effectively.
• Understands and consistently applies the Beemok Service standards.
• Develops cohesive working relationships with the guests.
• Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations.
• Treat guests, team members and third-party vendors with courtesy, respect, and dignity.
• Practices preventative safety procedures daily.
• Immediately Report all claims, accidents, and incidents to People and Culture and Security, while handling appropriately, with urgency, care, and concern.
• Must maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situations.
• Manages uniform and ticket inventory, and ensures always prepared and stocked.
• Performs other duties as assigned for the operation.
• Manages scheduling, overtime, tip reporting and timekeeping.
• Ensures that forecasts, payroll, and accounting reports are on time and accurate.
• Manages staffing daily based on hotel capacity and business need.
• Ensures all shifts have adequate staffing levels.
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location; fosters an environment that retains talented team members.
• Recognizes exceptional performance and provides opportunities for top performers to learn and grow.
• Recognizes where the team and individual performers need to improve and trains and coaches.
• Ensures all team members have been trained in safety and loss prevention procedures.

Requirements

• Working knowledge of general business practices including accounting, human resources, and customer service.
• Strong customer service skills, guest relationship experience.
• Knowledge of front and back of house operations.
• Fluent and professional communication both written and verbal.
• Works well under pressure, multitasking, and team player.
• Extreme attention to detail in all areas, organizational skills, and thinks strategically.
• High school diploma or equivalent.

Benefits

• Enjoy free meals in our employee café
• Paid Time Off based on hours worked, up to 16 days in your first year
• 8 Paid Public Holidays
• Wellness Reimbursement
• Up to 4.5% Company Match - Retirement Savings Plan
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts