Vehicle Operations Outside Coordinator II (Manheim)

$36,296 - $54,309/Yr

Cox Automotive - Matteson, IL

Full-time - Entry Level

Matteson, IL

Wholesale Trade Agents and Brokers

About the position

The Vehicle Operations Support Specialist II at Cox Automotive is responsible for managing account relationships, ensuring customer requirements are met, and overseeing vehicle inspections and reconditioning processes. This role involves direct communication with customers and various departments to facilitate vehicle movement and readiness for sale, while also adhering to safety protocols and providing quality service.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles while inspecting and make recommendations for reconditioning to increase vehicle value.
• Inspect oil to determine if there is any engine sludge.
• Jump vehicles to obtain mileage.
• Check under the rear bumper for any additional damage when suggesting a new bumper to clients.
• Respond to customer inquiries relating to vehicles.
• Provide quality service and assist in resolving problems.
• Place work orders.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and zone administrators to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or 5 years' experience in a related field.
• Basic computer skills required.
• Ability to drive vehicles with standard and automatic transmission.
• Ability to provide good customer service and multi-task.
• Basic automotive knowledge required.
• Knowledge with mechanical repairs and condition report writing required.
• Satisfactory computer skills and the ability to utilize a portable terminal.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).