Vehicle Operations Outside Specialist II

$39,894 - $59,904/Yr

Cox Automotive - Manheim, PA

Full-time - Entry Level

Manheim, PA

Wholesale Trade Agents and Brokers

About the position

The Account Operations Specialist II at Cox Automotive is responsible for managing account relationships and ensuring customer requirements are met. This role involves coordinating vehicle repairs, maintaining effective communication with clients, and overseeing the reconditioning process to enhance vehicle value. The specialist will work closely with commercial clients and internal departments to facilitate timely repairs and provide quality service, all while adhering to safety protocols.

Responsibilities

• Manage account relationships and maintain effective communications with customers.
• Work with commercial clients to relay information regarding vehicle conditions and obtain necessary approvals for repairs.
• Coordinate with the mechanic shop to ensure timely repairs and communicate progress to clients.
• Review and update condition reports and approve vehicle repair reports.
• Walk vehicles with account representatives and recommend reconditioning to increase vehicle value.
• Respond to customer inquiries related to vehicles and assist in resolving issues.
• Communicate with Lot Operations and Recon departments to ensure appropriate vehicle movement and timely completion of reconditioning.
• Prepare sale vehicle run processes in coordination with account representatives and administrators.
• Order and account for keys with commercial clients and key vendors.
• Ensure appropriate scanning and organization of account vehicles with lot operations and quadrant coordinators.
• Review vehicles in sale line up and work with account representatives to ensure readiness for sale.
• Demonstrate safety commitment by following all safety procedures and participating in safety activities.
• Perform other duties as assigned by management.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience equivalent to 5 years in a related field.
• Valid Driver's License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills are required.
• Commitment to providing excellent customer service is essential.

Nice-to-haves

• Prior experience in vehicle reconditioning or general auto body knowledge is helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal or similar devices are preferred.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation/wellness days and/or PTO.