Vehicle Operations Specialist- For future consideration

Unclassified - Richmond, VA

Full-time

Richmond, VA

About the position

As a Vehicle Operations Specialist (VOS) at Rivian, you will play a crucial role in the success of our Delivery & Field Operations organization. This proactive job posting is designed to build a pipeline of qualified candidates for future openings, meaning you will be contacted if a position matching your qualifications becomes available. The VOS position is ideal for individuals who are detail-oriented, enjoy organizing, and thrive in a values-based culture that promotes diversity. We are particularly interested in candidates with diverse backgrounds, including experience in retail, warehousing, and service industries. In this role, you will work closely with various cross-functional teams to facilitate vehicle logistics activities, manage documentation, and ensure our customers receive an exceptional experience. Your responsibilities will include receiving, inspecting, and processing incoming inventory, maintaining the delivery readiness of vehicles, and conducting quality control processes. You will also be responsible for organizing and maintaining secure key management for vehicle inventory, ensuring safe and usable drive lanes in the inventory lot, and shuttling vehicles to and from secondary locations. The VOS position is a gateway to operations, as it requires a passion for making processes easier and faster for others. This is an exciting career opportunity, as operational management is essential in all companies. We seek individuals who are collaborative problem solvers, curious by nature, and eager to make sense of complex situations. If you are looking for a flexible job that allows you to contribute to operational excellence and continuous improvement, this role may be the perfect fit for you.

Responsibilities

• Receive, inspect and process incoming inventory, including completing paperwork
• Ensure quality standards through washing vehicles, detailing, and correction activities
• Maintain the delivery readiness of vehicles
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
• Responsible for organizing and maintaining secure key management for vehicle inventory
• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles
• Maintain adequate inventory of essential supplies
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
• Conduct various weekly, monthly, quarterly audit process
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Participates in workshops that improve quality and efficiency with guidance from leads/managers
• Proficiency with computers and software including Microsoft Office, and internal business platforms
• Complete additional work and tasks as requested by the leadership team

Requirements

• 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
• Must be at least 21 years of age
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state/province

Nice-to-haves

• Experience in retail, warehousing, or service industries
• Strong understanding of written and spoken English
• Ability to multitask and prioritize tasks based on level of importance and urgency
• Ability to work autonomously and consistently with limited direction

Benefits

• Equal Opportunity Employer
• Commitment to accessible hiring process for persons with disabilities