About the position
Rivian is on a mission to keep the world adventurous forever, focusing on building emissions-free Electric Adventure Vehicles and attracting curious, courageous individuals. As a Vehicle Operations Specialist (VOS), you will play a crucial role in the success of our Delivery & Field Operations organization. This position is ideal for those who are detail-oriented, enjoy organizing, and thrive in a values-based culture that promotes diversity. The VOS will work closely with various cross-functional teams to facilitate vehicle logistics activities, manage documentation, and ensure an exceptional customer experience. This role is a gateway to operations, perfect for individuals who are eager to make processes easier and faster for others. In this position, you will be responsible for receiving, inspecting, and processing incoming inventory, ensuring quality standards through vehicle washing and detailing, and maintaining the delivery readiness of vehicles. You will conduct quality control processes for delivery-ready vehicles, manage communication of defects to the service department, and organize secure key management for vehicle inventory. Additionally, you will maintain the inventory lot, ensuring safe and usable drive lanes, shuttle vehicles to and from secondary locations, and prepare customer trade-ins for remarketing. The role also involves conducting various audits and participating in workshops aimed at improving quality and efficiency. The ideal candidate will have a passion for operational excellence, continuous improvement, and teamwork, with a desire to grow within the organization. This position requires flexibility in scheduling to support customer needs, including nights, weekends, and holidays. If you are looking for an exciting career in operations management where you can solve problems collaboratively and make a meaningful impact, this role is for you.
Responsibilities
- Receive, inspect and process incoming inventory, including completing paperwork
- Ensure quality standards through washing vehicles, detailing, and correction activities
- Maintain the delivery readiness of vehicles
- Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
- Responsible for organizing and maintaining secure key management for vehicle inventory
- Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
- Shuttling vehicles to/from secondary locations including customer and fleet vehicles
- Maintain adequate inventory of essential supplies
- Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
- Conduct various weekly, monthly, quarterly audit process
- Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
- Participates in workshops that improve quality and efficiency with guidance from leads/managers
- Proficiency with computers and software including Microsoft Office, and internal business platforms
- Complete additional work and tasks as requested by the leadership team
Requirements
- 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
- Must be at least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Ability to obtain and maintain local sales licenses if applicable in your state/province
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Ability to work autonomously and consistently with limited direction
- Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematic
