Vehicle Operations Specialist

Rivian - Richmond, VA

Full-time - Entry Level

Richmond, VA

About the position

Rivian is on a mission to keep the world adventurous forever, focusing on building emissions-free Electric Adventure Vehicles and attracting curious, courageous individuals. As a Vehicle Operations Specialist (VOS), you will play a crucial role in the success of our Delivery & Field Operations organization. This position is ideal for those who are detail-oriented, enjoy organizing, and thrive in a values-based culture that promotes diversity. We are seeking candidates with diverse backgrounds, including experience in retail, warehousing, and service industries. The VOS will work closely with various cross-functional teams to facilitate vehicle logistics activities, manage documentation, and ensure an exceptional customer experience. This role is a gateway to operations, perfect for individuals who enjoy making processes easier and faster for others. In this position, you will be responsible for receiving, inspecting, and processing incoming inventory, ensuring quality standards through vehicle washing and detailing, and maintaining the delivery readiness of vehicles. You will conduct quality control processes for delivery-ready vehicles and communicate any defects to the service department. Additionally, you will organize and maintain secure key management for vehicle inventory, shuttle vehicles to and from secondary locations, and maintain an adequate inventory of essential supplies. You will also prepare, inspect, and stage customer trade-ins for remarketing and participate in various audit processes. Collaboration with other teams, both onsite and remote, is essential, as is participation in workshops aimed at improving quality and efficiency. Proficiency with computers and software, including Microsoft Office and internal business platforms, is required.

Responsibilities

• Receive, inspect and process incoming inventory, including completing paperwork
• Ensure quality standards through washing vehicles, detailing, and correction activities
• Maintain the delivery readiness of vehicles
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
• Responsible for organizing and maintaining secure key management for vehicle inventory
• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles
• Maintain adequate inventory of essential supplies
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
• Conduct various weekly, monthly, quarterly audit process
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Participates in workshops that improve quality and efficiency with guidance from leads/managers
• Proficiency with computers and software including Microsoft Office, and internal business platforms
• Complete additional work and tasks as requested by the leadership team

Requirements

• 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
• Must be at least 21 years of age
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid drivers license in the state/province of residence that you will be driving/operating a vehicle
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state/province