Vehicle Operations Specialist

$55,890 - $62,109/Yr

Rivian - Seattle, WA

Full-time - Entry Level

Seattle, WA

About the position

Rivian is on a mission to keep the world adventurous forever, and as a Vehicle Operations Specialist (VOS), you will play a crucial role in our Delivery & Field Operations organization. This position is designed for individuals who are detail-oriented, organized, and thrive in a values-based culture that promotes diversity. The VOS will work closely with various cross-functional teams to facilitate vehicle logistics activities, manage documentation, and ensure our customers receive an exceptional experience. This role is ideal for those who are passionate about operational excellence and continuous improvement, and who enjoy collaborating with others to solve problems and streamline processes. In this role, you will be responsible for receiving, inspecting, and processing incoming inventory, ensuring that quality standards are met through vehicle washing, detailing, and correction activities. You will maintain the delivery readiness of vehicles and conduct quality control processes for delivery-ready vehicles, communicating any defects to the service department. Additionally, you will organize and maintain secure key management for vehicle inventory and ensure that the inventory lot is safe and usable at all times. Shuttling vehicles to and from secondary locations, maintaining adequate inventory of essential supplies, and preparing customer trade-ins for remarketing are also key responsibilities. The VOS will participate in various audit processes and workshops aimed at improving quality and efficiency, working collaboratively with other teams both onsite and remotely. Proficiency with computers and software, including Microsoft Office and internal business platforms, is essential. This position offers a gateway to operations management, where you can make a significant impact by making processes easier and faster for others. If you are adaptable, enjoy working in a fast-paced environment, and are eager to grow within the company, this role is for you.

Responsibilities

• Receive, inspect and process incoming inventory, including completing paperwork
• Ensure quality standards through washing vehicles, detailing, and correction activities
• Maintain the delivery readiness of vehicles
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
• Responsible for organizing and maintaining secure key management for vehicle inventory
• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles
• Maintain adequate inventory of essential supplies
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
• Conduct various weekly, monthly, quarterly audit process
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Participates in workshops that improve quality and efficiency with guidance from leads/managers
• Proficiency with computers and software including Microsoft Office, and internal business platforms
• Complete additional work and tasks as requested by the leadership team

Requirements

• 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
• Must be at least 21 years of age
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Adaptable to a fast-paced and constantly changing environment
• Ability to multitask and prioritize tasks based on level of importance and urgency
• Ability to work autonomously and consistently with limited direction
• Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Benefits

• Health insurance
• Dental insurance
• Vision insurance