Vehicle Operations Specialist

$55,890 - $62,109/Yr

Unclassified - San Diego, CA

Full-time - Entry Level

San Diego, CA

About the position

As a Vehicle Operations Specialist (VOS) at Rivian, you will play a crucial role in the success of our Delivery & Field Operations organization. This position is designed for individuals who are detail-oriented, organized, and thrive in a values-based culture that promotes diversity. The VOS will work closely with various cross-functional teams to facilitate vehicle logistics activities, manage documentation, and ensure that our customers receive an exceptional experience. This role is ideal for those who are passionate about operational excellence and continuous improvement, and who enjoy collaborating with others to solve problems and streamline processes. In this position, you will be responsible for receiving, inspecting, and processing incoming inventory, which includes completing necessary paperwork. You will ensure that quality standards are met by washing vehicles, detailing, and performing correction activities. Maintaining the delivery readiness of vehicles is a key aspect of your role, as is conducting quality control processes for delivery-ready vehicles and communicating any defects to the service department. You will also be responsible for organizing and maintaining secure key management for vehicle inventory, ensuring that the inventory lot is safe and usable at all times. Additionally, you will shuttle vehicles to and from secondary locations, maintain an adequate inventory of essential supplies, and prepare customer trade-ins for remarketing. Your role will involve conducting various audit processes and working collaboratively with other teams, both onsite and remotely. You will participate in workshops aimed at improving quality and efficiency, and you will be expected to complete additional tasks as requested by the leadership team. This position offers a gateway to operations management, where you can grow and develop your skills in a dynamic environment.

Responsibilities

• Receive, inspect and process incoming inventory, including completing paperwork
• Ensure quality standards through washing vehicles, detailing, and correction activities
• Maintain the delivery readiness of vehicles
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
• Responsible for organizing and maintaining secure key management for vehicle inventory
• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles
• Maintain adequate inventory of essential supplies
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
• Conduct various weekly, monthly, quarterly audit process
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
• Participates in workshops that improve quality and efficiency with guidance from leads/managers
• Proficiency with computers and software including Microsoft Office, and internal business platforms
• Complete additional work and tasks as requested by the leadership team

Requirements

• 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
• Must be at least 21 years of age
• High School Diploma or GED required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Adaptable to a fast-paced and constantly changing environment
• Ability to multitask and prioritize tasks based on level of importance and urgency
• Ability to work autonomously and consistently with limited direction
• Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Benefits

• Robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26
• Coverage effective on the first day of employment
• Rivian covers most of the premiums