Cox Automotive - Dallas, TX
posted 2 months ago
The Vehicle Operations Support Specialist II position at Cox Automotive is a critical role that involves working closely with accounts to coordinate the sale of vehicles. This position requires a strong focus on customer service and operational efficiency, ensuring that vehicles are prepared for sale in a timely manner. The specialist will be responsible for managing account relationships, maintaining effective communication with commercial clients, and ensuring that customer requirements are met. This role is specifically for the second shift, from Friday through Tuesday, and is based in Dallas, TX. In this position, the specialist will relay information regarding the condition of vehicles to clients and obtain necessary approvals for reconditioning and repairs. They will coordinate with the mechanic shop to ensure timely repairs and communicate progress back to clients. Additionally, the specialist will review and update condition reports, approve and audit vehicle repair reports, and make recommendations for reconditioning to enhance vehicle value. Responding to customer inquiries and providing quality service to resolve problems is also a key responsibility. The role requires collaboration with various departments, including Lot Operations and Recon, to ensure the appropriate movement of vehicles and timely completion of reconditioning. The specialist will prepare the sale vehicle run process in coordination with account representatives and administrators, ensuring all necessary documentation and scheduling is completed. They will also be responsible for managing keys for vehicles and ensuring proper scanning and organization of account vehicles. Safety is a priority, and the specialist is expected to follow all safety procedures and actively participate in safety activities.