About the position
As a remote Disposition Coordinator (DC) at Morley, you will play a crucial role in assisting individuals across the country in returning vehicles to the auto manufacturer. This position is designed for those who possess a keen eye for detail and a strong customer service mindset. You will be trained on all necessary aspects of the job, so prior automotive experience is not required. Your primary responsibility will be to ensure that every case is properly documented, facilitating a smooth and efficient process for customers during what can often be a challenging time. In this role, you will be the friendly point of contact for clients, customers, lien holders, dealerships, and relevant state agencies. You will handle both inbound and outbound communications through various channels, including phone, email, and mail. Your ability to secure required documentation by reaching out to the appropriate parties will be essential in expediting the return of repurchase documents. You will also be responsible for tracking case handling through documentation systems and meeting required metrics while managing multiple cases simultaneously. The work environment is supportive, with strong leadership and a focus on providing the tools necessary for success. The company prides itself on having one of the strongest reacquired vehicle management teams in the industry, ensuring that processes are smooth and efficient. You will find opportunities for advancement and a steady workflow, making this a great place to grow your career.
Responsibilities
- Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
- Handle both inbound and outbound communications (phone, email, mail)
- Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
- Expedite and track case handling through documentation systems
- Meet required metrics
- Handle multiple cases simultaneously within guidelines
- Offer timely and accurate solutions through inbound and outbound conversations while maintaining a positive attitude
Requirements
- Excellent multitasking, analytical and problem-solving skills
- Proficiency in Microsoft Office
- High school diploma or equivalent
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Ability to work shifts within the center's hours of operation: Monday to Friday (no weekends!)
- Primary shift: 8 a.m. - 5 p.m. Eastern time
- Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Benefits
- Steady work
- Supportive leaders
- Strong benefits
- Advancement opportunities
