Vendor Analyst

The Fay Group - Farmers Branch, TX

Full-time - Mid Level

Farmers Branch, TX

Personal and Laundry Services

About the position

The Vendor Analyst at The Fay Group is responsible for monitoring vendor compliance and performance of third-party service providers. This role involves overseeing the vendor management process, conducting audits, analyzing performance data, and ensuring adherence to company policies. The Vendor Analyst plays a crucial role in optimizing vendor relationships and enhancing operational efficiency within the organization.

Responsibilities

• Perform periodic onsite and desktop vendor reviews utilizing structured information-gathering tools and processes.
• Identify and assess levels of risk; detail and surface concerns to management.
• Write, edit, and manage remediation reports for the periodic reviews ensuring the mitigation of risk from a third-party service provider perspective.
• Create, edit, and manage vendor scorecards as they pertain to compliance, loss mitigation, collections, customer service, escrow, bankruptcy, payment processing, boarding and foreclosure.
• Create and oversee planning for Annual Review Audits; serve as the liaison with the business and vendors to ensure procedures, policies, and training needs are identified and implemented per compliance and business initiatives within all Servicing Third Party Vendors.
• Create proposals and recommendations for the development and enhancement of the review process, including researching and recommending the implementation of best practices.
• Collaborate with various business and vendor managers across the organization to ensure adherence to company guidelines and practices.
• Attend and present in interdepartmental meetings for annual vendor reviews.
• Assess, prioritize, and respond to all specialized Review team requests.
• Prepare presentations on audit findings for business leadership and executives.
• Maintain subject matter expertise in mortgage servicing to support the ability to manage Servicing vendors.
• Develop domain knowledge of Fay's business to include an understanding of organizational objectives.
• Ensure compliance with Fay's policies, processes, and practices.
• Successfully complete all department and company-required training.
• Model Fay's Values, Operating Principles, ethical standards, professionalism and code of conduct.

Requirements

• Bachelor's degree in Business or related field (or equivalent combination of years of experience with High school diploma/GED) required.
• 3+ years' experience in vendor auditing, service quality evaluation, and/or improvement experience required; previous vendor audit experience working in a regulated environment preferred.
• 3+ years of mortgage and/or financial services experience.
• 3+ years of technical writing experience required.
• Demonstrated experience working in a fast-paced work environment.
• Previous experience managing projects required.
• Proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Strong written and verbal skills; ability to create and present presentations to senior management.
• Strong interpersonal skills.
• Strong analytical skills.
• Solid decision-making abilities coupled with sound judgment.
• Good organizational abilities and time management skills.
• Ability to effectively prioritize in a fast-paced, dynamic environment.
• Client-focused with strong execution skills and results orientation.
• Detail oriented.
• Flexible, open to change, ability to learn new things quickly.
• Collaborative approach to work.
• Must have proven ability to work with confidential information.