Vendor Direct Operations Associate

Macy's - New York, NY

Full-time - Entry Level

New York, NY

General Merchandise Retailers

About the position

The Vendor Direct Operations Associate at Macy's plays a crucial role in supporting the Merchant Operations department by collaborating with various cross-functional partners. This position focuses on enhancing the vendor direct program and digital merchandising processes through effective relationship building, process improvement, and operational support. The Associate is recognized for their collaborative approach and ability to influence change within the team and the broader merchant community.

Responsibilities

• Leverage knowledge of digital and vendor-direct merchandising processes to improve operations.
• Build and maintain strong relationships with the merchant community and cross-functional partners.
• Collaborate with the offshore team to ensure effective absorption of new functions and achievement of KPIs.
• Use expertise in merchant reporting and retail math to identify and present new business opportunities.
• Lead the development of ad-hoc reports, forms, training materials, and guides.
• Manage and support essential operational processes to drive business success.
• Assist with key company initiatives as required.
• Maintain regular, dependable attendance and punctuality.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• 1-2 years of direct experience in a relevant role.
• Proven track record of effective collaboration with offshore teams and various departments.
• Expertise in merchant reporting and retail math.
• Excellent verbal and written communication skills.
• Strong leadership, facilitation, and interpersonal skills.
• Ability to identify challenges and recommend process improvements.
• Strong skills in Microsoft Excel, Word, and PowerPoint.
• Experience in developing training materials and supporting merchants.

Nice-to-haves

• Experience in retail or merchandising environments.
• Familiarity with digital merchandising tools and platforms.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.