Vendor Management & Complaint Reporting Analyst

ZipRecruiter - Pleasant Grove, UT

Full-time

Pleasant Grove, UT

About the position

The Vendor Management/Complaint Reporting Analyst is responsible for reviewing and responding to vendor management and complaint reporting requests. This role involves managing systems and controls in compliance with state and federal banking regulations, ensuring effective vendor oversight and complaint resolution processes.

Responsibilities

• Assist in performing Inherent and Residual Risk Assessment of vendors.
• Coordinate and assist in providing information and documentation for independent, state, and federal examinations, reviews, and audits.
• Perform and review regular reporting and monitoring to update and identify, track, and remediate vendor management and complaint compliance issues.
• Manage Vendor Management and Complaint Reporting software.
• Oversee and perform quality control reviews and monitoring of the Vendor Management, including vendor due diligence and contract renewals, and Complaint Reporting programs.
• Communicate pertinent vendor and complaint information to employees and management.
• Prepare and compile reports as scheduled or upon request to assist in responding to audits, regulatory examinations, complaints, and inquiries.
• Advise and provide guidance to employees, the management team, and other stakeholders for providing vendor management information and complaint responses.
• Ad hoc projects and other job duties, as assigned.

Requirements

• Knowledge of Vendor Management processes and documentation requirements.
• Knowledge of Complaint Reporting processes and requirements, including Root Cause Analysis and remediation.
• Ability to assist with the Compliance Examination documentation gathering process.
• Ability to assist with Model Risk Management for Strategic Partnerships.
• Ability to use sound judgment and make decisions regarding Vendor Management and Complaint Reporting compliance with management supervision.
• Excellent written and verbal communication skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Supplemental insurance
• Employee Assistance Program (EAP)
• Wellness reimbursement program
• Phone reimbursement
• Paid Time Off (PTO)
• Performance-based quarterly bonus program