Vendor Onboarding Specialist

Centers For Independence - Milwaukee, WI

Full-time

Milwaukee, WI

About the position

The Vendor Onboarding Specialist is responsible for the accurate verification, resolution, and entry of various documents related to vendors, participants, and clients. This role requires timely processing of vendor information, effective communication with stakeholders, and adherence to onboarding production measurements.

Responsibilities

• Prepare & process vendor information timely and accurately based on plan paperwork and program procedures.
• Provide courteous and professional service on inquiries via email, in person, and by phone to co-workers, managers, vendors, participants, ICA, and state programs.
• Review, analyze, problem solve, and troubleshoot vendor setup inquiries in a timely manner.
• Process vendor paperwork in FMS3000 and WISITS.
• Provide direct communication with vendors, ICs, and internal staff to follow up on incomplete paperwork.
• Meet onboarding production measurements, including manual daily entries for paperwork.
• Work daily on vendor paperwork, direct deposits, authorization letters, incoming emails, and authorization error reports.
• Process all vendor record changes & updates in FMS3000 and WISITS.
• Understand credentialing requirements to streamline vendor setup.
• Communicate trends and process improvements to management to help develop efficiencies.
• Practice and promote safety in the workplace.
• Perform other related duties as assigned.

Requirements

• Two year degree or an equivalent combination of training and experience.
• Requires a high level of operational and processing experience.
• Ability to perform each essential duty satisfactorily.

Nice-to-haves

• Moderate knowledge of PC software and ability to learn new software.
• Ability to direct the work of volunteers or temporaries as needed.
• Desire to cross-train and learn the work of other departmental staff.