Vendor Operations Coordinator

$41,163 - $45,739/Yr

Aquent - Miami, FL

Full-time - Entry Level

Miami, FL

Administrative and Support Services

About the position

The Vendor Operations Coordinator will support the Vendor Experience team in optimizing vendor partnerships and ensuring the seamless integration of vendor products into the company's platform. This role focuses on managing vendor communications, onboarding new vendors, ensuring data accuracy, and enhancing operational efficiency across merchandising operations.

Responsibilities

• Respond to vendor requests and inquiries through the CRM system, adhering to SLAs and quality KPIs.
• Provide clear and effective communication with internal and external stakeholders to resolve issues and manage escalations.
• Handle new vendor setups and promotions by validating vendor data and aligning it to company standards for system integration.
• Maintain and update Standard Operating Procedures (SOP) for internal processes to enhance efficiency and vendor satisfaction.
• Utilize Tableau dashboards, Excel, and other data tools to monitor KPIs, queue statuses, and address any identified issues or gaps in performance.
• Conduct root cause analysis and proactively recommend improvements based on KPI trends.
• Participate in initiatives to improve internal processes, such as testing documentation, identifying issues, and collaborating on solutions to streamline operations.

Requirements

• Bachelor's degree in Business, Finance, Economics, Statistics, or a related field
• At least 1 year of relevant experience with a focus on delivering timely and accurate results
• Strong data analysis skills, with experience using dashboards for KPI monitoring
• Proficiency in Excel and Microsoft Office Suite
• Excellent written and verbal communication skills, with the ability to work independently and collaboratively
• Comfortable in fast-paced and ambiguous environments

Nice-to-haves

• Background in customer service or e-commerce/Merchandising
• Familiarity with CRM systems and Atlassian tools like Confluence and JIRA

Benefits

• Medical health insurance
• Dental insurance
• Life insurance
• Eligibility to participate in 401k plan with company match
• Subsidized health, vision, and dental plans
• Paid sick leave
• Retirement plans with a match
• Free online training through Aquent Gymnasium