Vendor Operations Manager, Acquisition & Engagement

$82,000 - $126,000/Yr

Unclassified - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

5,001-10,000 employees

About the position

The Vendor Operations Manager for Acquisition & Engagement at LinkedIn plays a crucial role in enhancing business performance by partnering with vendor-based representatives. This position focuses on educating and persuading new customers about LinkedIn's platform capabilities, onboarding new agents, and expanding relationships with existing vendors. The role requires a proactive approach to identify opportunities, drive problem-solving, and maintain strong relationships with business partners while ensuring consistent operational performance.

Responsibilities

• Understand the A&E Business and proactively identify opportunities and partnerships to improve business performance.
• Comfortably deal with ambiguity and drive creative problem solving, leaning on leadership as appropriate for decision making.
• Champion LinkedIn Culture & Values, inspiring the team and partners.
• Communicate program key messages, recommendations, and performance insights internally and externally.
• Develop strong trusted relationships with business partners involved in the program.
• Partner with Shared Services, Vendors, and A&E leadership to ensure consistent performance by developing and enforcing business/operational structure and workflows.
• Support ongoing continuous vendor performance improvement initiatives and innovation experiments.
• Act as a subject matter expert for peers and business partners on training, operations, and quality.
• Maintain base level knowledge of products, including competitive and industry dynamics.
• Use data and evidence to make timely recommendations in ambiguous situations.
• Partner with Shared Services and/or Vendor team on statement of work expectations and support program renewal decisions.
• Design and maintain vendor training plan, associated resources & onboarding milestones.
• Deliver training to all major waves and work with Team leads/vendor trainer for future and one-off trainings.
• Implement sales and quality coaching standards; partner with vendor team to ensure continuous adoption.
• Partner with Planning and Performance partner to develop quarterly metrics.
• Implement and maintain standards related to lead routing and SFDC Flows.
• Support scaling new processes and initiatives relevant for entire lines of business across FTE as needed.

Requirements

• Bachelor's degree or equivalent practical experience.
• 2+ years of experience in process improvement or operations management.
• 2+ years of experience in Sales.
• Experience in Internet or tech related industries.

Nice-to-haves

• 2+ years of experience in vendor management.
• Organizational and project/program management capabilities, including the ability to manage multiple tasks with shifting priorities and varying deadlines.
• Experience implementing a vendor operation from scratch.
• Problem-solving, critical thinking, and analytical skills with experience in applying project management tools.
• Experience creating vendor contracts, SOWs, etc.
• Experience in financial planning and payment management.
• Strong leadership and communication skills when working with stakeholders.

Benefits

• Annual performance bonus
• Stock options
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching contributions
• Paid time off
• Flexible work hours
• Professional development opportunities