Vendor Sales Program Manager, Acquisition & Engagement

$82,000 - $126,000/Yr

LinkedIn - Omaha, NE

Full-time - Mid Level

Remote - Omaha, NE

5,001-10,000 employees

About the position

The Vendor Operations Manager at LinkedIn will play a crucial role in the Acquisition & Engagement team by partnering with vendor-based representatives to enhance customer engagement with LinkedIn's platform capabilities. This position focuses on onboarding new agents and strengthening relationships with existing vendors to penetrate multiple markets effectively. The role requires a proactive approach to identifying business opportunities, driving performance improvements, and maintaining strong partnerships with various stakeholders.

Responsibilities

• Understand the A&E Business and proactively identify opportunities and partnerships to improve business performance.
• Comfortably deal with ambiguity independently and drive creative problem solving, leaning on leadership as appropriate for decision making.
• Champion LinkedIn Culture & Values, inspiring their own team and partners.
• Communicate program key messages, recommendations, and performance insights internally/externally.
• Develop strong trusted relationships with business partners involved in the program.
• Partner with Shared Services, Vendors, and A&E leadership to ensure consistent performance by developing and enforcing business/operational structure and workflows.
• Support ongoing continuous vendor performance improvement initiatives and innovation experiments.
• Be recognized as an experienced subject matter expert and the go-to person for peers and business partners on all training, operations, and quality.
• Maintain base level knowledge of our products, including competitive and industry dynamics.
• Demonstrate ability to consistently use data and evidence to make timely recommendations in ambiguous situations.
• Partner with Shared Services and/or Vendor team in partnership with leadership on statement of work expectations and support program renewal decisions.
• Design and maintain vendor training plan, associated resources & onboarding milestones.
• Deliver training to all major waves and work with Team leads/vendor trainer for future and one-off trainings.
• Implement sales and quality coaching standards; partner with vendor team to ensure continuous adoption.
• Partner with Planning and Performance partner to develop quarterly metrics.
• Implement and maintain standards related to lead routing and SFDC Flows.
• Support scaling new processes and initiatives relevant for entire lines of business across FTE as needed.

Requirements

• Bachelor's degree or equivalent practical experience
• 2+ years of experience in process improvement or operations management
• 2+ years of experience in Sales
• Experience in Internet or tech related industries

Nice-to-haves

• 2+ years of experience vendor management experience.
• Organizational and project/program management capabilities, including the ability to manage multiple tasks with shifting priorities and varying deadlines.
• Experience implementing a vendor operation from scratch.
• Problem-solving, critical thinking, and analytical skills and experience in applying project management tools.
• Experience creating vendor contracts, SOWs, etc.
• Experience in financial planning and payment management.
• Strong leadership and communication when working with stakeholders.

Benefits

• Annual performance bonus
• Stock options
• Comprehensive health benefits
• Flexible work options
• Professional development opportunities