Venipuncture Operations Coordinator - Baton Rouge Outpatient Satellites

Ochsner Health - Baton Rouge, LA

Full-time - Mid Level

Remote - Baton Rouge, LA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Venipuncture Operations Coordinator at Ochsner Health System is responsible for overseeing the daily operations of all venipuncture personnel and processes within the department. This role involves scheduling, staffing, monitoring, and evaluating the effectiveness of work activities to ensure that a quality product is delivered. The coordinator will maintain good peer relationships and provide leadership while coordinating resources to achieve high levels of customer satisfaction. The position requires the implementation of policies and procedures necessary for success, as well as supervising initiatives aimed at improving processes and maximizing efficiency to serve both internal and external customers. In this role, the coordinator will lead the work activities of the phlebotomy group, resolve customer service concerns through service recovery initiatives, and assist in fostering a customer service culture within the department. This includes implementing new customer service strategies that enhance patient satisfaction. The coordinator will also assist in the orientation and training of new employees, provide ongoing assistance and instruction to all staff in the venipuncture group, and offer feedback to supervisors regarding staff performance. Timely responses to priority venipuncture requests and ensuring adequate staffing coverage for all shifts are critical responsibilities. The coordinator will work closely with supervisors to control man-hours and supply costs while maintaining effective communication with nursing personnel, department directors, and other key staff. Additionally, the coordinator must ensure compliance with all Infection Control Policies and Procedures, CAP guidelines, and the department Safety Manual. The role requires adapting behavior to meet the needs of specific patient populations, including respecting privacy and effectively communicating services or procedures to be performed. The position may also involve other related duties as required, and the coordinator must remain knowledgeable about current federal, state, and local laws, as well as accreditation standards that apply to the assigned area of responsibility.

Responsibilities

• Lead the work activities of the phlebotomy group.
• Resolve customer service concerns by implementing service recovery initiatives.
• Assist in building and fostering a customer service culture within the department.
• Implement new customer service vehicles that enhance patient satisfaction.
• Assist in the orientation and training of new employees.
• Provide ongoing assistance and instruction to all employees in the venipuncture group.
• Assume job duties of other employees when needed.
• Provide feedback to the supervisor on staff job performance.
• Ensure timely response to priority venipuncture requests.
• Work with supervisor to control man-hours and supply costs.
• Communicate effectively with nursing personnel, department directors, and other key personnel.
• Maintain a clean and safe environment.
• Ensure compliance with all Infection Control Policies and Procedures, CAP guidelines, and the department Safety Manual.
• Adapt behavior to the specific patient population, including respect for privacy and communication style.

Requirements

• High School diploma or equivalent required.
• 7 years of experience in a healthcare-related field required.
• Leadership experience preferred.
• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills.
• Excellent decision-making and delegation skills.

Nice-to-haves

• Experience in a supervisory role within a healthcare setting.
• Knowledge of infection control policies and procedures.