Venipuncture Operations Coordinator

Ochsner Health - New Orleans, LA

Full-time - Mid Level

Remote - New Orleans, LA

10,001+ employees

Ambulatory Health Care Services

About the position

The position is responsible for leading the daily operations of all Venipuncture personnel and processes within the department at Ochsner Health. This role involves scheduling, staffing, monitoring, and evaluating work activities to ensure quality customer satisfaction and compliance with policies and procedures. The individual will supervise initiatives aimed at improving processes and maximizing efficiency while fostering a customer service culture within the department.

Responsibilities

• Leads the work activities of the phlebotomy group.
• Resolves customer service concerns by implementing service recovery initiatives.
• Assists in building and fostering a customer service culture within the department.
• Assists in the orientation and training of new employees.
• Offers ongoing assistance and instruction to all employees in the venipuncture group.
• Assists other employees and/or assumes their job duties when needed.
• Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and adequate staffing coverage.
• Works with supervisor to control man-hours and supply costs.
• Communicates effectively with nursing personnel, department directors, and other key personnel.
• Maintains a clean and safe environment.
• Assures compliance with all Infection Control Policies and Procedures, CAP guidelines, and the department Safety Manual.

Requirements

• High School diploma or equivalent.
• 7 years experience in a healthcare-related field.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills.
• Excellent decision-making and delegation skills.

Nice-to-haves

• Leadership experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities