Venipuncture Operations Coordinator

Ochsner Health - New Orleans, LA

Full-time

New Orleans, LA

Ambulatory Health Care Services

About the position

The Venipuncture Operations Coordinator at Ochsner Health is responsible for leading the daily operations of all venipuncture personnel and processes within the department. This role involves scheduling, staffing, monitoring, and evaluating work activities to ensure quality service delivery and customer satisfaction. The coordinator will implement policies and procedures, supervise initiatives to improve processes, and maintain effective communication with various stakeholders.

Responsibilities

• Leads the work activities of the phlebotomy group.
• Resolves customer service concerns by implementing service recovery initiatives.
• Assists in building and fostering a customer service culture within the department.
• Assists in the orientation and training of new employees.
• Offers ongoing assistance and instruction to all employees in the venipuncture group.
• Assures timely response to priority venipuncture requests and adequate staffing coverage.
• Works with supervisor to control man-hours and supply costs.
• Communicates effectively with nursing personnel, department directors, and other key personnel.
• Maintains a clean and safe environment and assures compliance with all Infection Control Policies and Procedures.
• Adapts behavior to the specific patient population and communicates effectively.

Requirements

• High School diploma or equivalent.
• 7 years experience in a healthcare-related field.

Nice-to-haves

• Leadership experience.