Verizon Client Support Representative

$40,297 - $55,508/Yr

SMI Business Group - Bowie, MD

Full-time - Entry Level

Bowie, MD

About the position

The Verizon Client Support Representative plays a crucial role in enhancing sales and customer service for an innovative communications firm. This position focuses on connecting consumers with the right products and services through personalized brand recognition and targeted marketing campaigns. The representative will work closely with clients to improve sales margins and client retention while ensuring a positive consumer experience.

Responsibilities

• Assist customers one-on-one and provide product and service recommendations that best suit their lifestyle.
• Support in developing and executing direct client presentations.
• Assist in the development and execution of proposals, as needed to increase sales for our clients.
• Collaborate with Verizon Client Support Representative members on ways to improve sales margins and increase client retainment.
• Maintain pleasant communication with clients/vendors by presenting oneself in a curious, friendly, and professional manner.
• Handle all orders from start to finish to ensure the entire consumer experience is pleasant and cohesive.
• Create a customer feedback system to build positive rapport from the customer base, manage areas of improvement, and ensure every consumer feels heard.
• Demonstrate and provide customers with accurate product knowledge and information, making sense of trust through the interactions.
• Manage client sales objectives and team resources for all assigned accounts.

Requirements

• 0-2 years of prior promotions, sales, or client service experience.
• Competent, self-motivated, self-sufficient, and confident.
• Able to think creatively and take initiative.
• Able to manage work and time effectively.
• Able to work accurately to schedules and deadlines.
• Able to absorb, distill, and convey information quickly.
• A degree in Marketing, Business Administration, or Communications is preferred.

Benefits

• Bonus opportunities