Vet Customer Svcs Specialist - IRP

$35,360 - $45,094/Yr

Ohio State University - Columbus, OH

Full-time - Entry Level

Columbus, OH

Educational Services

About the position

The Veterinary Customer Services Specialist at The Ohio State University plays a crucial role in providing exceptional front-line client services within the Veterinary Medical Center. This position involves supporting clients, customers, clinicians, and care-giving colleagues by managing various customer service tasks, including handling complex situations and ensuring accurate information is recorded in the hospital's computer system.

Responsibilities

• Respond to routine, complex, and medical emergency situations in a professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate day-to-day admitting information through the hospital computer system.
• Resolve routine problems and complex situations using appropriate medical terminology and established customer service principles.
• Maintain safe and accurate money handling practices and abide by all university privacy standards.
• Perform other duties as assigned.

Requirements

• 2 years of experience in a customer service, healthcare, or veterinary care environment.
• Experience with electronic medical records systems or operating computers.

Nice-to-haves

• Background in customer services, insurance verification, and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with consumers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information.

Benefits

• Hiring range of $17.00 - $21.68 per hour.