Vet Service Technician

Patterson Company - Portland, OR

Full-time - Entry Level

Portland, OR

Construction of Buildings

About the position

The Vet Service Technician at Patterson is responsible for the installation, maintenance, and repair of veterinary equipment, ensuring high-quality customer service and adherence to manufacturer guidelines. This role involves direct interaction with customers, providing technical support, and managing inventory and assets related to the service operations.

Responsibilities

• Install, maintain and/or repair veterinary equipment.
• Independently respond to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repair, load, deliver, install, and spec equipment to meet specific manufacturer, Federal and State regulations.
• Train to perform standard system installations and test the functionality of all components.
• Train customers on the use and basic maintenance of equipment at the customer's site.
• Learn and follow specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
• Complete all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
• Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware, ensuring that service commitments are met within standard response time.
• Maintain relevant communication with Service Coordinator, Equipment Specialist, and Territory Manager.
• Determine parts, supplies, or tools needed to complete service requests.
• Use, maintain, and secure test devices and tools used to adjust, calibrate, and repair equipment.
• Manage vehicle inventory and restock as necessary.
• Conduct physical inventory audits on a bi-annual basis.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools, and uniforms.

Requirements

• High school diploma or equivalent.
• 0-5 years prior experience in a Veterinary/Medical/Dental environment.
• PC skills in Windows based programs.
• Must maintain a valid driver's license and good driving record.

Nice-to-haves

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician.
• Previous X-Ray experience preferred.
• SAP experience.
• Excellent organizational and problem-solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio-med/electronics or related technical field.

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program (Tuition Reimbursement).
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.