Veteran Academy - Technical Account Manager - IC2 - US Military and Military Spouse Opportunity

$56,202 - $112,590/Yr

Oracle - Springfield, IL

Full-time - Entry Level

Remote - Springfield, IL

Publishing Industries

About the position

The Technical Account Manager (TAM) at Oracle is responsible for providing guidance and support to customers throughout the implementation life cycle of Oracle's products. This role focuses on enhancing customer satisfaction, advocating for their needs, and ensuring effective use of support services. The TAM will manage small accounts and collaborate with other TAMs on larger accounts, aligning services with customer goals and managing project delivery. A comprehensive training program will be provided to equip the TAM with the necessary skills and knowledge for success in this role.

Responsibilities

• Participate in the TAM University training and mentoring program to gain foundational knowledge for TAM duties.
• Act as the single point of contact within Oracle for the customer, advocating for the service delivery plan.
• Collaborate with the manager for delivery engagement, including creating and maintaining accurate documentation.
• Maintain Oracle business systems to ensure up-to-date information for efficient service delivery and timely invoicing.
• Plan and deploy resources to ensure effective delivery within budgetary constraints.
• Build and maintain the ACS service delivery or project plan where appropriate.

Requirements

• BS degree or equivalent experience
• 2-3 years experience in IT Service Management, Project Management, or Account Management
• Understanding of Contract/Project Management fundamentals including cost, resources, and scheduling
• Demonstrates good communication, customer management, customer engagement, and project management skills
• Certifications such as ITIL, PMP, Prince2, or University equivalent are desirable
• Ability to work independently on small contracts
• Demonstrated ability to perform moderately complex problem-solving and customer critical issue management
• Basic understanding of Oracle's latest product technologies
• Strong proficiency in interpersonal skills, team leadership, relationship building, and conflict management
• Ability to travel up to 25%

Benefits

• Medical, dental, and vision insurance
• Short term and long term disability
• Life insurance and AD&D
• Supplemental life insurance
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation and accrued vacation benefits
• 11 paid holidays
• Paid sick leave with carryover options
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance