Veteran Academy - Technical Account Manager - IC2 - US Military and Military Spouse Opportunity

$56,202 - $112,590/Yr

Oracle - Boston, MA

Full-time - Entry Level

Remote - Boston, MA

Publishing Industries

About the position

The Technical Account Manager (TAM) at Oracle Advanced Customer Services is responsible for providing tailored support to customers throughout the implementation life cycle of Oracle's products. This role focuses on enhancing customer satisfaction, advocating for their needs, and ensuring effective use of support services. The TAM will manage small accounts and collaborate with other TAMs on larger accounts, aligning services with customer goals and managing project delivery. The position includes a comprehensive training program to develop the necessary skills for success in this role.

Responsibilities

• Participate in the TAM University training and mentoring program to gain a knowledge foundation for the TAM duties.
• Be the single point of contact within Oracle for the customer, advocating for the service delivery plan.
• Work with your manager for delivery engagement, including creating and maintaining accurate documentation.
• Maintain the Oracle business systems to ensure systems are up to date with accurate/current information (resources assignments, timecards, rates, completion estimates, invoice details, etc.) to ensure that services are delivered efficiently invoices are generated on time and revenues are forecasted and recognized promptly.
• Plan and deploy resources to ensure effective delivery within agreed budgetary constraints.
• Build and maintain the ACS service delivery or project plan where appropriate.

Requirements

• BS degree or equivalent experience
• 2-3 years experience in IT Service Management, Project Management or Account Management
• Understanding of Contract/Project Management fundamentals - cost, resources, and scheduling
• Demonstrates good communication, customer management, customer engagement, and project management skills, and certification are desirable - ITIL, PMP, Prince2, or University equivalent.
• Ability to work primarily independently on small contracts.
• Demonstrated ability to perform moderately complex problem-solving and customer critical issue management in compliance with company policies and processes
• Basic understanding of Oracle's latest product technologies
• Demonstrate strong proficiency in interpersonal skills, team leadership, eye for business, relationship building, and conflict management
• Ability to travel up to 25%

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance