Veterans Preferred - Area Branch Operations Coordinator

Airgas - Marinette, WI

Full-time - Mid Level

Marinette, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Area Branch Operations Coordinator (ABOC) plays a crucial role in supporting the Area Vice President in enhancing the safety, profitability, effectiveness, accuracy, and efficiency of the Area Branch operations. This position is based in one of several locations including Marinette, WI; Green Bay, WI; Appleton, WI; or Iron Mountain, MI, and requires 40-50% travel between these branches. The ABOC is responsible for providing analytics, evaluation, and reporting of branch metrics and pricing initiatives, ensuring that the branches operate smoothly and efficiently. In this role, the ABOC assists and supports District Managers (DMs) and branch associates in complying with Safety Management Systems, working closely with the Regional Safety Department. The ABOC is tasked with executing Accident and Injury Reduction Plans in alignment with Airgas Safety Council and Safecor guidelines. A key responsibility includes maintaining an up-to-date knowledge of Standard Operating Procedures (SOPs), Safety Management Systems, SAP processes, Business Warehouse (BW) tools, and SharePoint tools. The ABOC provides training and conducts audits on SOPs, sharing results with DMs and branch associates, and following up to measure progress. The ABOC also plays a vital role in ensuring that new employees receive appropriate training on systems, procedures, and processes. They assist in communicating SAP enhancements, changes, and reports from various functional leaders to the appropriate associates within the business area. This position actively participates in disseminating information from regional or corporate leadership, including policy changes, new products, safety compliance, and other projects. Additionally, the ABOC compiles branch metrics, identifies results, and shares best practices across all assigned branches. Regular communication with the AVP regarding progress, obstacles, and process improvement suggestions is essential. The ABOC supports effective teamwork and collaboration among branch associates, field sales teams, and Business Service Center associates, conducting routine visits to evaluate branch performance, safety compliance, and training gaps. Other projects and initiatives may be assigned as needed.

Responsibilities

• Assist the Area Vice President in improving safety, profitability, effectiveness, accuracy, and efficiency of Area Branch operations.
• Provide analytics, evaluation, and reporting of branch metrics and pricing initiatives.
• Support District Managers and branch associates in complying with Safety Management Systems.
• Execute Accident and Injury Reduction Plans consistent with Airgas Safety Council and Safecor guidelines.
• Maintain knowledge of Standard Operating Procedures (SOPs), Safety Management System, SAP processes, Business Warehouse tools, and SharePoint tools.
• Provide training and conduct audits on SOPs, sharing results with DMs and branch associates.
• Ensure new employees receive appropriate training on systems, procedures, and processes.
• Communicate SAP enhancements, changes, and reports from functional leaders to associates.
• Participate in disseminating information from regional or corporate leadership to branches.
• Compile branch metrics and identify results, sharing best practices across branches.
• Communicate with AVP regarding progress, obstacles, and process improvement suggestions.
• Support teamwork and collaboration among branch associates, field sales teams, and Business Service Center associates.
• Conduct routine visits to branches to evaluate performance, safety compliance, and training gaps.

Requirements

• High School Diploma or GED required; Associate's degree or higher preferred.
• Minimum of five (5) years of increasing responsibility in branch retail sales or branch/production operations.
• Prior experience with sales and/or operations in the distribution industry preferred.
• Prior SAP experience required; must be proficient with SAP utilization and system capabilities.
• Ability to read and comprehend manuals and documentation such as material safety data sheets.
• Considerable independent judgment and initiative required in resolving problems and making recommendations.
• Analytical skills and financial acumen for articulating metrics utilized by sales and the branches.
• Strong interpersonal skills with the ability to influence others and create cross-functional alignment.
• Effective verbal and written communication skills; ability to listen effectively and clarify information as needed.
• Demonstrates a clear and effective speaking manner for explaining information.
• Self-starter; self-motivated; well organized; ability to work independently and as part of a team.
• Detail oriented.

Nice-to-haves

• Experience in the distribution industry is preferred.
• Familiarity with safety compliance and training programs.

Benefits

• Diverse and inclusive workplace culture.
• Equal opportunity employer with a commitment to reasonable accommodations for individuals with disabilities.