T-Mobile US - Winchester, VA
posted about 2 months ago
At T-Mobile, we are looking for Mobile Associates (MA) who will be integral members of our Retail Team of Experts. This role is not just about selling; it's about bringing the T-Mobile brand to life and creating an exciting atmosphere around our products and services. As a Mobile Associate, you will be a brand ambassador, passionate about the connected world and thriving in a fast-paced environment where technology innovations and customer needs are constantly evolving. You will immerse yourself in significant connections with our customers, building new relationships and deepening existing ones, which is unmatched across the wireless industry. In this learning role, you will work closely with your team to build skills and proficiencies, preparing for advancement to the next level as a Mobile Expert. Your responsibilities will include helping customers navigate their shopping journey, whether online, through Customer Care, or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology, ensuring that customers find personalized solutions that keep them connected to their loved ones and lifestyles. You will also become skilled in using digital tools to enhance customer interactions and onboarding, demonstrating how T-Mobile's coverage and services can benefit them. Completing training on T-Mobile's in-store experience and continuously seeking information about innovations in wireless technology will be key to your success. Establishing relationships with T-Mobile employees across various channels will help create a seamless customer experience and resolve any issues that arise. This position requires a high school diploma or GED and at least six months of customer service or sales experience, preferably in a retail environment. We are looking for passionate customer advocates who can balance customer needs with performance goals and are willing to learn and share ideas with peers and store leaders. If you are ready to be part of a team that is shaping the future of technology in wireless and beyond, we invite you to apply!